Hotel Caravelle Thalasso & Wellness

Wonderful stay at this amazing hotel. This is my second visit here. The hotel is situated on a sizable, peaceful lot, with views of the ocean from the large terrace. with a private sundeck and the beach right in front. The swimming area is fantastic. Huge pool with three smaller outdoor hot tubs that face the ocean. A sauna, steam room, and spa pool are located indoors. There are many options for breakfast, including an egg and pancake station. The accommodation had a huge bathroom with one of the greatest showers and was spotlessly clean. The bed was extremely comfortable. The staff were all friendly and helpful. I must, however, commend the cleaning crew for their excellent work; on occasions, when we weren't ready for our room to be cleaned, I told her to pass. She still cleaned the room whilst we were out. We didn’t eat in the restaurant for lunch and dinner as there are many options locally. The centre of Diano Marina with plenty of shops, bars and restaurants is a 20 min walk or 5 mins by car. San Bartolommeo in the other direction is 2-3 mins walk. We visited San Remo, Alassio and Monte Carlo by car. I am looking forward to returning next year.

Nice location, on the sea front, it is nearer to San Bartolommeo than Centre of Diano Marina. Positives - nice room, side sea view, lovely shower, room very clean. Pools very good, especially the jacuzzi’s. Negatives - for me not a 4* hotel in terms of service and some facilities. Arrived around 21.00 hours, difficult to know where to park, no sign to say where reception is. No porter service to help with luggage. Check-in was very rushed, there was no warm welcome, I expect receptionist wanted to go home. No information provided whatsoever, re breakfast, use of facilities. Arrived too late for dinner, had to ask where we could eat, not given clear directions where to go. No greeting received from staff on arrival for breakfast or taken to a table . Breakfast is ok, not a huge selection, service is slow when ordering hot drinks, you have to get waiters attention, tables not cleared quickly. Food items not replenished Quickly. On 1 occasion there were no bread rolls. Staff are not overly friendly or helpful, look miserable, apart from the lady who makes the pancakes. There is no comfortable indoor seating area, the reception area and lounge looks messy. There is no poolside service provided, most hotels now you can order drinks and food from your sunbed. On checking out, again, there was no warm goodbye, thank you for coming, how was your stay etc. This is very much a hotel catering for Italians, not many staff speak or understand English. The only good thing about this hotel is the pool area and location.

Excellent place, in front of the sea. People really Friendly and helpfull, from the owner to housekeeper. Breakfasts are excellent

Very good location, great treatment and professional attention to our needs. Very good restaurant. Friendly and helpful staff at the reception, at the rooms, at the restaurant and on the beach, It has ben a very relaxing holiday.

Nice hotel with nice staff - lovely beach bar and good service all over - pool and beach area are great. Food in the restaurant is really good - nice rooms especially those with front seaview - pebblestone beach is actually very nice