Diani Sea Resort - All Inclusive

This was my first experience to witness discrimination as a Kenyan by fellow black Kenyans. The interns were MUCH better and did all within their way to make our experience hospitable. From reception day 1,An old man struggling to keep pace with demands to the restaurant service that was sub-optimal.

Our 3-night stay at Diani Sea Resort as two families was disappointing despite a few positives. The rooms were clean and spacious, the swimming pool was well-maintained, and the WiFi worked efficiently. However, the service was subpar and discriminatory. From the start, the reception was cold and unwelcoming, with minimal assistance from staff. Basic essentials like hand soap were missing and only provided after complaints. Shower gels and shampoos were unlabelled, creating confusion. The food service was frustrating. Items like bacon and salads weren’t replenished toward the end of meal times, and breakfast was often served cold. Staff at live cooking stations and the dining area were slow and lacked warmth. At the pool bar, drinks and items like ice cubes were often unavailable but were later served to white guests. The most disheartening aspect was the clear preferential treatment of white guests. Staff treated African guests coldly, while being cheerful and accommodating to others. For instance, fruits denied to us were later given to white guests without hesitation. While the facilities met expectations, the discriminatory service marred the experience. I would not recommend this resort to Kenyan or African travelers. It fell far short of a 4-star standard.

The reception was great Very friendly staff. Food was delicious and sumptuous 💖 Overall.I give Diami Sea Resort 💯I particularly enjoyed the glass boat ride to Robinson Island. Being in the middle of the Ocean and seeing a variety of sea fishes, was out of this world. I enjoyed myself to the maximum . I will definitely come back with my larger family as soon as possible