Pearl Hotel

Awful service and bad reception staff. I booked king room but was told the booking team made a mistake a booked queen room. They said I had to upgrade which I did for my two nights. I claimed money back after paying for upgrade from my booking agent as the error. Upon checking out they said I had to pay the upgrade AGAIN?! They said when I paid on arrival I did for one night, I made it clear in here for 2 nights and will have my original kind room for two nights and claim the upgrade costs back. I already claimed when I FIRST PAID. I can’t even claim the second amount. The staff member never told me this when I arrived. She made the mistake. If I was upgrading for both nights why not just take the full payment at the end all together? Why two different payments each day? Not only did I waste 2 hours checking I wasted more time checking out trying to catch my flight because of these silly reception staff. Staff need training, no managers ever available. No resolutions. I will never book again. Also the showers don’t give hot showers, like warm at best. AVOID.

這是該區性價比不錯的酒店，整體上不錯 提供 接送 機服務，費用1200-1500BDT. 服務挺好，下次還會再來

退房時説我有兩個消費項目，實際上就一個，多收費現象存在。

nomal

Very good hotel, more impressive are the staff there, receptions are great to the guests. Prices are low compared to the location and services. Overall the hotel was a memorable experience for its comfort, services, location and staff. Keep it up

worthy of money , good location with quiet atmosphere and cleanest sorroundings, located in the best location.. very polite and helpful staff . breakfast is good , but not much variety in food. good restaurants and market is nearby. good for business travellers