Hilton Garden Inn Devens

Front desk staff were super kind and friendly. Disappointed that the pool and spa were closed. I wish they disclosed that information when we booked in February. I never received any communications stating renovations are being done. This would have been very helpful and might have given more of an opportunity to look for other accommodations. The pool was the main reason we booked there, so that was a huge disappointment. After we checked in and took the elevator to our floor we were met instantly with workers with thier equipment everywhere, they did push it aside for us to walk but in my opinion they should always keep the foot traffic area clear for guests at all times. We wanted to try to restaurant attached to the hotel, but when we went down, the 1 person working never acknowledged us so we left. The cleanliness is subpar. Hair everywhere in the bathrooms, toliets haven't been properly cleaned in years, black filth line under the lip of the toilet. Pillows were as flat as a pancake, and one mattress was absolutely filthy. Room slept 4 and we were only given 3 towels and two half rolls of toliet paper. Small inconveniences to most but given the cost of this place I did expect a far better experience. No working ice machines on any floor. The library was "reserved" all weekend and remained empty the entire time we were there. It seemed like it was more meant to keep people out. With a few minor adjustments this place could be a real gem.

Under construction, a lot of noise, no continental breakfast, pool was closed, I came into my room very hot because the AC was not on. And so much more

The only thing is that I wasnt notified that the pool/hot tub was not open. This was the reason i booked this stay. But overall love this place.

We had a great stay, thank you! The hotel was clean, beautiful and QUIET. And the staff, including David, Dee and Faith were so friendly and helpful—both over the phone and in person! We attended a function at the Boxboro Regency, and this Hilton was 8-10 minutes further out than the closest hotel (Courtyard Marriott) but well worth it because the Hilton was in a far quieter area. (The Courtyard Marriott also receives terrible customer service reviews.) Thank you again!

This property is under renovations. Pool was closed and we were not notified of this closure. We stayed on the 3rd floor in an outdated room and all other floors are under renovation so the floor smelled like a construction zone. I was very unhappy with our stay since none of this was communicated to us when making our reservations.

Good value to be by the Airbase with amenities close enough to work on no more than a mid sized budget.