Extended Stay America Select Suites - Philadelphia - Malvern - Great Valley

Phew!! Skunk **** It seems like there are a lot people living there long-term. If you can get past the Skunk-Weed smell it is OK for a one-nighter if you are looking to save money.

1st, they didn’t have my reservation. I booked a double room for check in on 5/16 and check out 5/18. The only room available was single. I took that room and paid for the two nights. On 5/17 returning to room, was not able to access room. Front desk closed. Used phone in front entry to call customer service. They had someone come in to help. Seems that the front desk person on Friday afternoon, Darren, only booked me for one night but charged me for two. The customer service person that was called in to assist me, Amy, said the room was for one night only. I asked if it would be possible for us to stay in the room since all of our stuff was still in there. She said no and gave us 10 minutes to get our stuff and leave. Which we did. It would have been good customer service to allow us to stay in the room since I already paid for it and it was not being used by anyone else. I was told no and to vacate the room asap.

There was no grab and go breakfast like advertised and in order to cook you had to purchase all the utensils , there was hair in the tub. There was a bobby pin under the desk and they advertised queen size bed but it is a full size bed. I travel to philly once a year and will not stay there again. 2 nights before i left i woke up in the middle of the night from being bit by something

Checked in was okay got to the room was no hot water in the tub the room was kind of falling apart ... There was hair in the bottom of the tubs and the sink had to have our room switched and there was hair in the bottom of the tub and sink in that room as well but it did have hot water all around stay away from this hotel they did not even offer any reimbursement from having to move from room to room... Overall rating very terrible would never stay there again would never recommend it

I'd stay again Front desk staff was lovely and very accommodating. My room was clean and had everything I needed.

Not What I Expected. With the recent snow and cold,it was difficult to walk from the car to the lobby without sliding or possibly falling. Check-in booth closed at 10 PM and I had to call to get someone to come check me in. Room was clean,bed was comfy,heater worked well and TV had plenty of channels and picture was crisp. Drain in bathroom sink was closed and I had no way to open it so I used the sink by the kitchen for everything. Quite overpriced for my night's stay.