Gæstebruger
28. juli 2023
The condo 1309 had a very strong smell of cigarette smoke, in fact, it had smelled like it had been smoked in for years! It was so strong it was giving us headaches! After visiting the front desk multiple times, they did provide an air purifier, but the smell was still there. When I asked if they could move us to another condo, they said they were full. The lights keep flickering every time we would turn on the washer/dryer and oven. We brought these to the attention of compass resorts, and then follow through with getting back to us in a timely manner was less than appealing. The linens and the mattress in the master bedroom were worn out and needed to be replaced. The bed was super uncomfortable! The couch was stained and had rips in the upholstery. The dryer do not dry clothes. I would have to put a very small load on three times for our items to be dry. The baseboards were dirty, and in some places missing in the unit. We have stayed at the palms before, renting from a private party, and we had an amazing experience, however, I cannot say the same about this one. After spending nearly half our vacation trying to fix their problems, they only offered us a tiny refund! I would have expected more for all the problems of this unit! I would not recommend staying in this unit or renting a unit with compass resorts!
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