Gæstebruger
17. januar 2025
The hotel is beautiful, the view/location is spectacular. Shout out to front office staff.....Sandy, Sammy (Supervisor) Stacey, Katie P (Manager) and Katie H. They handled our complaints very professionally. We were visiting to celebrate Thanksgiving and what a bummer it was. Our family had to check out early due to the roaches crawling on the kitchen counter multiple times. We could have turned a blind eye to a roach in the hallway and even the bathroom. But once they came out on the kitchen counter while we were making breakfast that was the last straw. We were given $100 credit as a token of the inconvenience, and we used it to buy items in the spa; because at that point we just wanted to leave. I might add "the hotel is going thru major renovations, hence the appearance of so many roaches," at least that's the story we were given. The Zipline was great, the boardwalk was convenient, proximity to several attractions. Would have given a 5 star if there were NO ROACHES!
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