Renaissance des Moines Savery Hotel

I like because is closer to the Civic Center, I didn’t like the Staff, the guy in front disk was rude, not good attention and bad attitude.

Amazing stay. The bed was a little firm, but still comfortable. The amenities were so good. I can’t think of a time when I had full sized bottles for shampoo, conditioner, and body wash and at such high quality. Will be staying here again.

Nice hotel. Ross, our check in rep, was friendly, pleasant and very helpful. Nice stsy

This was a last minute find and it was totally worth it. Clean and nice and friendly and will stay here again.

Great location. Room was clean and comfortable. Bathroom was small but loved the shower. Will definitely come back.

The staff is super nice and helpful! Was a little disappointed in variety of restaurants and how many were around the immediate area. Really need more bigger rooms. Excellent on cleanliness. Hotel had a restaurant in it but it was closed and variety on menu was lacking.

An excellently restored heritage hotel. Beautiful, well appointed room.

It started bad as they had us booked for 2 rooms, when we had only reserved one. The lady at the front desk told us we had two rooms, when I said we only had booked one she canceled the other room, which was an adjoining room. The room had a strange smell to it. The room was very small. The bed wasn’t made right and came undone when we laid down. The pillows were tiny and very flimsy. They didn’t replace the toiletries after the first day. The day after we got home I checked my bank statement & they charged us for our room plus one night in another room! When I called customer service, the girl told me someone had stayed on another floor, the 2nd night, under my cc. I was aghast! Cecelia was very rude, condescending & told me there were NO supervisors available & I’d have to wait for an investigation to be done as SOMEONE stayed in that room. I told her I never received another invoice other then the one for the room we stayed in. She said, “oh for reason it didn’t get sent to you.” She then proceeded to create one and email it to me. Her supervisor called me within 10 min and apologized and removed the erroneous charge from my card. We had stayed there last year for the state wrestling tournament and had a much better experience, so we thought we would stay there again. Not going back next year to this hotel. Very disappointed!

Took three tries to get extra pillows, hot water radiant heat system was so noisy, could not sleep. No one wanted to hear it. No way I would stay here again. Definitely overpriced!