Embassy Suites by Hilton des Moines Downtown

Staff was very attentive to all of our needs and even went out of their way for some extras. Amenities were excellent, free breakfast and complimentary drinks! No doors on shower makes for a watery mess.

I'm disabled. I literally hobbled up to the desk using a cane to check-in. The person at the front desk told me I could go park across the street or find parking on the bridge. When I said if I cannot use handicapped parking on-site to just cancel my reservation, I was then told I could park onsite. They apologized and said they try to save their limited parking for handicapped guests. I have a handicapped placard and use a cane. How much more handicapped does it get? Seriously? I was supposed to just park on the brige or across the street and try to manage luggage through traffic while using a cane AND trying not to fall due to.ballance and muscle weakness issues? What in the world?

Ac didnt work and then i had a worker come into my room a hour and a half before check out. Told the front desk about my issues and they said/did nothing. Very disappointed in my stay

It was an amazing experience! We will definitely be coming back again for a stay!

What I liked about the Embassy Suites Des Moines is their staff. They’re very caring. They’re very helpful but the hotel really really needs a renovation. It took us three rooms. When we arrived to not have a room that smelled like smoke, had the air conditioning vent rattling or in one of the rooms one bed was unmade when we arrived. The saltwater pool wad an issue one day, and I just really feel like the hotel just needs a facelift. But we had fun and I will stay again once a renovation has been completed, because the staff is so awesome.

Kids birthday We enjoyed our stay for my daughter’s birthday with friends. Yes, the property is outdated. But, it’s clean, service is great, and great amenities. Would come back.