Hampton Inn & Suites Hershey

Worst Hampton experience! The room was dirty upon check in - bed was half made and the floor was not vacumed, not great for families with small kids! Towels were stained, and our toilet holder was broken. We called the front desk the next day to complain, the front desk gave us attitude, did not apologize and our room was still not cleaned the following day despite our complain! We did not bother complaining again, we were out the door so quick! Never been so happy to be out of that horrible place! We stayed 4 days, and it was the worst service ever! We love Hersheypark and will definitely be back again, but never ever going back to Hampton Hershey!

Great hotel with wonderful amenities. The hotel was perfect distance from Hershey park and in a great spot for other food and shopping places. The rooms were clean and the breakfast each morning had great variety. The pool was enjoyable and the gym had a lot of equipment.

This was a perfect hotel to stay at for our trip to Hersheypark with a 9 & 13 year old. Considering the costs to stay at one of the official resorts this made sense. Was right down the road. And we figured we would spend the difference on fast track tickets if really needed but we’re not needed for the Monday/Tuesday we went to the park. We stayed in the King Suite with separate bedroom. Kids used the pullout sofa. Room had a full fridge and cooktop and microwave which was nice to heat up food for the kids. Room was exceptionally clean. The pool open till 10pm was nice to let the kids swim after the park (although noisy with all the kids) it was nice and fairly warm. Free Breakfast did the trick but waffle lines were always long if you’re not down early enough. And the bacon they couldn’t keep coming out fast enough due to the bacon bandits that deemed it necessary to take 20 pieces each (selfish patrons) not hotels fault. Coffee was always fresh and out 24hrs a day. We did have a few obnoxious children running the halls knocking on random doors late at night and then running away but didn’t last long. Overall was a great stay and we will stay again.

Stayed 2 nights. The shade would not go down all the way, leaving a good 10 inches open. Had to pile towels for privacy. Both mornings was awakened by sunlight flooding the room. Mentioned it to the front desk. The said someone would fix it. No one did. Will not be staying next trip. Thumbs down

Clean and well run hotel but the rooms are much smaller than the Hampton Inn standard. The exterior has been updated to current Hampton brand white with blue highlights standards (ignore the main photo here) as have the lobby, breakfast area and other public areas. The rooms seem to be older and feel like they need a refresh. Breakfast is standard Hampton Inn offerings and decent enough. The rooms are another story. Our 2 queen bed room had barely any storage space for clothes and a tiny closet hiding behind the curtains next to the window. Not sure why the room has both a desk space with a chair and also 2 ottoman’s stored under another desk space on the opposite side of the wall. No one needs 2 desks in a room and drawers would be a much more functional use of space as opposed to two ottomans. Overall, the room feels really small and claustrophobic with my wife and 2 kids. It’s the space of a lesser Hilton brand like Tru but at Hampton prices. If we return to Hershey, we won’t be staying here

Stayed in a king suite. Everything was good besides the cleanliness of our room. We have a 9 month old baby who wants to be down and crawling. When we got there we let her down and when we picked her up her legs and hands were black. The carpet was DISGUSTING. Our socks were sticking to the floor it was so dirty. I also found fingernails in our bedroom by the tv stand. First time I’ve stayed in a Hampton inn and it be that dirty. Didn’t make me feel good sleeping there but it was one night. I complained about these things at checkout but the lady just said sorry and she would let someone know because I told her those carpets need to be shampooed bad.

The hotel staff is friendly, but the hotel itself is in dire need of help. The rooms are tidy but dated. The TVs do not have smart capability, even the basics. The channel lineup is extremely limited (probably the worst I've seen in a Hilton brand, and I've been diamond for a few years). In the bathroom, the bottom of the door had water damage, the drain would not screw into the tub (so taking a bath was useless), and the shower head pulled away from the tile because it was not caulked properly. The hotel has 1 (one) washer and 1 (one) dryer...and it is less than 5 miles from a major theme park...want to do laundry? Good luck is all I can say. Hilton properties all have a Peloton, and this hotel is no exception. The exception is that this one does not work (well, can't connect to any network), and no one knows anything about how to fix it. Breakfast is average for this brand, but nothing to write home about. I would not stay here again, even given my loyalty to Hilton for status points, and that is saying something. I feel like I wasted over 100,000 points staying here when I could have saved those for another trip. If this is your only choice, great. If not, I would probably explore other options. Pros: Clean, breakfast included, staff friendly Cons: Bathroom substandard, TV substandard, Laundry inadequate for busy season, Fitness facilities not maintained

We were traveling after experiencing the total eclipse in upstate NY. We decided to stop for the night in Hershey as it was getting late and we didn't think we could push through another 5 hours to VA. Also gave us the excuse to visit Hershey World of Chocolate. So I looked online for hotels in the area and found this one on a whim. The lady at the front desk (I think her name was Irene) was super nice and told me the price of the standard room I asked about a king room, and she gave me the price I thanked her, and said the standard was fine. Then she upgraded us to the king suite for the night at no additional charge. The room was huge, had full size fridge which we were thankful for as we had medical ice packs that needed to be re-frozen. We found the room to be very clean and comfortable. We felt we got a great night's sleep. The hotel did have a small pool, which our daughter was able to enjoy after being stuck in the car for 5 hours. The basement level near where we parked did have an odd smell, but nothing of concern as it was the basement. The hotel did offer free breakfast, which was nice and plentiful. Our daughter was excited to see they had make your own waffles and offered two different flavors of waffle mix. She was also excited they had toppings like whipped cream and Hershey chocolate syrup. Overall we plan to be back and stay here again. Even though it was a quick one night stop we enjoyed our stay at this hotel.

We visited on a holiday Monday into Tuesday. We were able to check in about an hour early. The room was clean and well maintained. There are games in the lobby which the kids enjoyed. Do not be deceived by the photos online, there is no Hot Tub. The pool was fun for the kids and honestly, they loved the shower too. The rooms have a full bathtub which is nice for toddlers. The breakfast was just okay. There was no one available who spoke English to answer questions. The bread was hard and the waffle mix was super hard to get out of the dispenser. Not sure if it was empty or what because we couldn’t ask or get assistance. It snowed during our stay and the front desk was nice enough to let us borrow a broom to clean off our car.