Grand Mesa Lodge

We have stayed at the Grand Mesa Lodge numerous times, typically with other families, and it has become a beloved winter tradition for us. Unfortunately, on our most recent trip, we encountered a situation that has led us to feel compelled to share our experience and warn others about the customer service and response we received directly from ownership when an issue arose. We stayed in Cabin #3 the weekend of 2/15/2025. Upon arrival at approximately 11:45 AM, we checked in with the on-site manager at the front desk. Although check-in wasn’t until 3:00 PM, we were aware of the possibility that our cabin might not be ready yet. The front desk manager informed us that the cabin was ready but explained that their policy strictly prohibits early check-ins, regardless of the cabin's availability. As we’ve stayed at this lodge before, we recognized Scott, the general manager, and spoke with him while he was clearing snow near Cabin 1. He welcomed us back and mentioned that if the cabin was ready, we could go ahead and check in, as he has always been accommodating in the past. Prior to heading down to the cabin we checked to ensure that our truck and trailer were parked in a spot where there would be no issues and they could plow around it. When we left on 2/17, we noticed that the back left corner of our trailer appeared low, the ramp wouldn’t sit properly, and the electrical wiring of the taillight was in the snow. We initially assumed this was due to the uneven parking surface of the lot and snow conditions. After checking out with Scott, turning in our keys, and saying our goodbyes to the other families we were with, we set off for home. However, as we drove, we noticed that the trailer wasn’t pulling correctly, which prompted us to stop and investigate further. Upon closer inspection at home, it became clear that the trailer had sustained significant damage. The steel at the back left corner had been peeled up where it had been struck, and the main frame was bent, misaligning the axle and wheels. Based on the nature of the damage, it seemed likely that the snowblower attachment from the skid steer, which was used near our trailer, may have caused the impact. We immediately contacted Scott to discuss the issue. He mentioned he didn’t recall hitting anything but agreed to check the surveillance footage and get back to us. On 2/19, Scott asked us to email photos of the damage, which we did promptly. The response we received from the lodge’s owner, however, was highly disappointing and unprofessional. Rather than addressing the situation calmly, the owner’s first reaction was to accuse us of fraud and even threatened legal action and police involvement. As someone who works in customer service, I find it deeply troubling that this was the immediate course of action. In my experience, such extreme measures should only be considered after all other avenues have been explored, particularly when resolving matters like this should be straightforward, especi

We have stayed at the Grand Mesa Lodge numerous times, typically with other families, and it has become a beloved winter tradition for us. Unfortunately, on our most recent trip, we encountered a situation that has led us to feel compelled to share our experience and warn others about the customer service and response we received directly from ownership when an issue arose. We stayed in Cabin #3 the weekend of 2/15/2025. Upon arrival at approximately 11:45 AM, we checked in with the on-site manager at the front desk. Although check-in wasn’t until 3:00 PM, we were aware of the possibility that our cabin might not be ready yet. The front desk manager informed us that the cabin was ready but explained that their policy strictly prohibits early check-ins, regardless of the cabin's availability. As we’ve stayed at this lodge before, we recognized Scott, the general manager, and spoke with him while he was clearing snow near Cabin 1. He welcomed us back and mentioned that if the cabin was ready, we could go ahead and check in, as he has always been accommodating in the past. Prior to heading down to the cabin we checked to ensure that our truck and trailer were parked in a spot where there would be no issues and they could plow around it. When we left on 2/17, we noticed that the back left corner of our trailer appeared low, the ramp wouldn’t sit properly, and the electrical wiring of the taillight was in the snow. We initially assumed this was due to the uneven parking surface of the lot and snow conditions. After checking out with Scott, turning in our keys, and saying our goodbyes to the other families we were with, we set off for home. However, as we drove, we noticed that the trailer wasn’t pulling correctly, which prompted us to stop and investigate further. Upon closer inspection at home, it became clear that the trailer had sustained significant damage. The steel at the back left corner had been peeled up where it had been struck, and the main frame was bent, misaligning the axle and wheels. Based on the nature of the damage, it seemed likely that the snowblower attachment from the skid steer, which was used near our trailer, may have caused the impact. We immediately contacted Scott to discuss the issue. He mentioned he didn’t recall hitting anything but agreed to check the surveillance footage and get back to us. On 2/19, Scott asked us to email photos of the damage, which we did promptly. The response we received from the lodge’s owner, however, was highly disappointing and unprofessional. Rather than addressing the situation calmly, the owner’s first reaction was to accuse us of fraud and even threatened legal action and police involvement. As someone who works in customer service, I find it deeply troubling that this was the immediate course of action. In my experience, such extreme measures should only be considered after all other avenues have been explored, particularly when resolving matters like this should be straightforward, espe

What a fun place to stay. Rustic cabins were delightful. Peaceful, relaxing and enjoyable. Took the short hike to lake’s edge. Played checkers in the lodge. Lots of stars to see at night. What a nice getaway! Highly recommend the Grand Mesa Lodge.

I'm not sure if it gets much better then this! My 2nd time staying here. First time in the Winter, this time in the early part of fall- the scenery on the way to this place coming from either direction is breathtaking. Then you get to your cabin, overlooking a few ponds. There is direct TV if your heart desires- but there is nothing like the smell of fresh air while taking a walk on this property! Thank you Grand Mesa Lodge for a great stay!

My brother and I spent a couple of nights in a cabin, it brought back a lot of memories from our childhood because we used to stay there decades ago. The cabin was very clean, everything worked great, beds were comfy, plenty of warm blankets, and the staff at the lodge could not be friendlier or more helpful. We had an absolutely wonderful time!

Absolutely a beautiful, remote location if you are looking to get away. We stayed in a one bedroom cabin that had everything you need. Beware these are not luxury cabins, most everything about it was old and dated. The bedroom was upstairs and the stairs were very steep without much of a railing and is a loft kind of set up with angled ceilings with the beds tucked under the angles. However, we were there to enjoy the outdoors and this place met every need. We made use of the fire pit and outdoor chair, used the basic kitchen to prepare a few meals, and mostly enjoyed the scenery. We got pizza at the lodge one day, it was okay but quite convenient to have the lodge for a few basic necessities as there is nothing else in the area.