MV Acosta by Lawrence Hotels

facility was good and food was also good. overall stay was pleasant and view from the dinning hall was flawless

View was good, room too. But service was poor, also the food quality. For every basic thing, you have to call for room service.

“I visited on 26 january 2025 and encountered an issue with the front desk service. When I asked about my room door lock is nt working and we are going outside for food stuffs the staff member responded in a dismissive manner and seemed irritated and say clear our dues even my car park in the hotel and my luguage in the room even my 3 friends laguage also .Their tone was curt, and they did not make eye contact. Same about the billing timing. The restaurant manager showing ego and talking rudely like that he making favour that we stay in there hotel and saying already 18 rooms are book n all unmean talks witha rudely manner .This experience left me feeling unwelcome, which was disappointing given the hotel’s reputation for hospitality. I hope management can address this to improve future guest experiences. Thank you.”