Hawthorn Extended Stay by Wyndham Decatur

Hawthorne is well located. It's getting to the shabby state. Carpets do not look clean and corners are not. Cleanliness makes up for a lot of things. Hawthorne needs a good cleaning and then on-going effort. Furnture and bed are OK

Not again Ripped bed sheet. Not a great look. All the chairs look like this. Not comfortable and kinda gross. Also terrible customer service.

When I arrived I was informed they needed a 200 dollar deposit to which was not listed in the booking details. As such I did not stay here. I was still charged for the booking.

This property needs some heavily improved updates. I was checked into room #216. When you first walk in the room you get an uneasiness because at first glance the carpet is dirty, the couch had various spots and stains on the couch, and the lighting isn't the greatest. The amenities in that location is second to none. It's plenty of things to do for enjoyment. As a matter of fact there's a movie theater in the parking lot right next door. So when we came back in and relaxed, i was getting bit left and right. Usually bed bugs crawl back in their hiding spaces, but these bugs just crawled in the open comfortably. Then you seen even smaller ones which you can assume that eggs have hatched. So i confronted the gentleman at the front desk and i showed him pictures and he was apologetic, and gave me another room (#316). So we ran to a store and grabbed some bed bug spray, went up to room #316, sprayed the perimeter, and went downstairs and sprayed our personal belongings before we packed and went upstairs to #316. By the time we went upstairs and checked the bed we seen small ones crawling on the mattress. We went back downstairs and showed him the video and he was apologetics once again and tried to hand me another room key and i declined and told him, there's no way you couldn't have received previous complaints about bed bugs being in here. This hotel is infested with them! I asked for a refund and ofcourse that's a process so that's literally pending right now.

We had a fold out couch for our child. We had to go get the bed clothes for it and then decided not to use it because it was so full of trash when we folded it out.

Poor service for low price At the front desk the employee was not friendly. I had an issue with my reservation, and he could have been more polite and explained the situation. Once on the elevator it became evident that the hotel doesn't try to control the **** use with its patrons. My sister has asthma and this really bothered her. Inside the room the smell was fine and the room was fairly clean. It did need lightbulbs replaced. I took a phone call in the lobby and the employee kept walking back and forth and then sat down and listened to my conversation. But the biggest complaint I had was that he was walking around in the lobby in sweatpants and bare feet. This is a place of business, not your private home and so dress appropriately and where shoes. I'll never stay there again.