Hampton Inn DeBary/Deltona/Orange City

filthy!  | endured 2 nights here, and it was absolutely revolting. A photos is attached below. I slept without sheets and resorted to using headphones to block out the deafeningly loud air conditioner from 1980. The quality for a Hampton is disgraceful. Dirty sheets Dirty room Ac loud as a lawn m heater doesn’t work Not a Hilton quality place. Disgusting. Value of a cheap motel. Who wants to pay good money to stay somewhere just to tiptoe around and not be able to use the facilities? you don’t have to be a germophobe to be able to feel uncomfortable with other people‘s dirt. I hope they don’t reach out with empty platitudes instead compensation for this filthy experience, and a real apology where they want a better this place for the next guest

I took my nephew to the Daytona 500 and this hotel was right between the airport and the racetrack. It was pricey, but I understood because of the race. It had good reviews and we stay at Hampton Inns a lot so it seemed like it would be good. We were booked for 3 nights. We got there and it was a pretty normal Hampton Inn. It didn’t have a business center, but they said if we needed anything printed we could send it to the front desk. The room was ok. Seemed a little dark, but the bathroom seemed pretty new. On our 2nd night there I woke up about 4:30am and could not fall back asleep so I turned on the TV. Then went to sit in the chair and saw something crawling over our things. I quickly turned on the lights and moved some things and saw a roach. It got away, but I thought I caught it in a cup on the wall. Sadly after a couple minutes I looked and I didn’t have it. I looked for it and didn’t find it. Eventually it came crawling on the wall and I eventually caught it in a cup and moved it to a ziplock bag I had. Once my nephew woke up I told him we were leaving. When I took it to the front desk the girl made a face and told me to just throw it out. I told her we were checking out and asked about getting points back. She said we had to call the Diamond desk. No apology. My husband called Hilton corporate right away. They apologized right away and gave us our points back. My husband called the hotel and asked for a manager and the girl said he wouldn’t be back until the afternoon and she would leave a message. After several calls and no return message, my husband emailed the manager. Again no response. One more email was sent. Again there was no response, but we were refunded for one night.

I am frustrated with this hotel. They are in the middle of renovations. I get that it needs to be done. They do not have the business center available and cell reception is not great. That makes it hard to explore the internet for my next destination. I stay somewhere on my vacation, then that evening I plan my trip for the next day. That is difficult when you do not have good internet access. I also bring my own food when traveling to save on the cost of eating out. My room does not have a microwave. I had to go downstairs to use the microwave in the lobby. These are two things I assume I'll have at a Hampton Inn, and neither was available. In saying that the desk clerk was nice, and the room was nice. I just wish I knew ahead of time. It would also be nice if the price reflected these deficiencies.