Résidence Pierre & Vacances Premium Presqu'Ile de la Touques

Week-end en couple. Insonorisation des appartements à revoir, réveillés à 6h30 par les voisins du dessus, nous avions l’impression de vivre avec eux. Décevant pour un endroit censé être reposant. Bcp de monde, peu de règles pour les enfants, SPA trop petit et bcp de monde en même temps. Piscine rempli d’enfant impossible donc de se relaxer. Massage au top, masseuse très gentille et agréable. Petit déjeuner copieux mais assez chère. Personnel de l’accueil … désagréable, commère, pas souriante, attitude incorrecte, pour un 5 étoiles ? 🤔 Emplacement parfait, chambre relativement correcte et propre Correspond plutôt à un 3 étoiles

I had shakey reservations prior to our arrival, because of the response from reception staff when the booking office told me to phone them to check that we could be allocated our preferred location (awful system by the way. Not only futile, as the girls on reception found it most amusing that I thought I could be assured a particular location, but also because it took so many costly attempts to get through!). I finally decided to ask the English-speaking booking office to do this for me (even tho my French is very good). They apologised for the experience I'd had & promised they'd forward our specifications of an apartment (we did not want duplex) and 3rd floor (under no circumstances ground floor). They also promised to call back to see if there were height restrictions on the car park (although on their notes there was no parking at this location). We never received a call back... On arrival, we had to remove our roof box. We were charged the 70 Euros for parking. Afterwards we learnt there is free parking outside! Worse was to come. No notes on our booking and I was led to a ground floor apartment that ran along the pavement! On entering, I pretty much burst into tears. The rug in the lounge area was filthy. Stained & not even vacuumed! The sofas were dreadfully stained and worse than anything I had seen in my student days. I was horrified and didn't even look into the bedrooms. The flat was also so dark, just as I anticipated, being ground floor. And the terrace had no privacy as it overlooked the pedestrian area. The receptionist, Charles, was so kind. He understood completely that this was not acceptable and took me to see the one other remaining property. But it was duplex. We had really wanted the space of a bright, open plan apartment. No stairs and a full family area. Once again, on walking into the lounge area, I was taken back by the battered furniture. Not as stained as in the previous property, but nonetheless there was no way we were going to sit down on it. There were also scufffs on the walls and along the backs of the cheap metal armchairs. I felt sick... Charles said he could bring covers for the furniture and should be able to get new cushions for the armchairs. So we decided we would stay. Looking elsewhere didn't feel like an option at that time in the evening. We chose the duplex. By way of apology, he said he would also reimburse our parking and have our towels changed after 3 days. Cleaners would be re-sent the following day (floors were dirty in corners, the balcony was filthy, there was dust on bedside tables etc). The cleaners did return. But today we found a lump of brioche under the table leg - an area I'd pointed out to them. They clearly hadn't moved it - just swept round. Again! On the upside, the pool and area is lovely. The 2 towns are fascinating, the beaches diverse and evening life animated. Would I return? Absolutely not. On a complex this large, there is no guarantee where you might be. Some locations

Suis allé ce midi avec des 2 amis nous avons pris 2 pizzas et 1 salade composée Bravo : la pâte de la pizza (patron Chef en cuisine) est très fine, croquante, très bien garnie et la salade fraîche et généreuse L'ccueil est tout autant au RDV (ce midi la patronne), chaleureux et souriant. C'est sûr, j'y retournerai régulièrement, habitant à Trouville