Gæstebruger
14. august 2023
We celebrated my mom’s 87th birthday in June on the hotel’s function room. We have booked for 30pax (family & friends) The place can accommodate more so it was good for us. The front desk was very helpful. The sound system is good. Everything was just fine. A single waiter was manning the food counter as it was a buffet. We brought in a lechon and cake. (The corkage is minimal therefore acceptable) All the guest like the place. Everybody is happy. In the first week of August my wife decided to celebrate my 60th birthday here too. A milestone. We have booked for 60pax. The actual attendance was less than that but still sit comfortably. We brought in a 3man band. As usual we added lechon, cake and this time beer. We have 2waiters manning the table. As the party was coming to an end, the excess food was packed to be brought home by some of the attendees. And the party came to an end. Once we reached home and we started talking about the event, a success in our opinion, my wife realized that a dish (dinuguan) which was supposed to be included with the lechon was not seen in the table and not served. The next day my wife started calling some of the attendees and asking if they have eaten dinuguan, none did. Next she called the lechon vendor to ensure that it was included in the delivery, they’ve sent a photo to confirm. Only then, at about 9:00AM she sent a message to the hotel asking about it. Somebody from the hotel replied saying they will ask the waiters on duty. At 2:28PM she followed up on the query. Only around 4:49PM somebody replied from the hotel in a messenger that apparently the assigned F&B forget to served the said dish. That’s it (?) Then at 10:26PM my wife sent a message again asking where the dinuguan is now as the reply was minimal, no explanation. The reply was - it was put away (?) by housekeeping in the morning. On the 10th August we went to the hotel and asked to speak with the Hotel Manager. She was not around so we said can you asked her to give us a call when she comes around. Our reason for asking to meet is to get a proper response and moving forward for them to ensure it will not happen again. No call or message from somebody in authority, instead the waiter from my mom’s party called and said that the waiter on duty took it home! Meaning, even after they discover that it was forgotten to be served, they don’t have plans to inform us of the hiccups. Was it on purpose? To date, no follow up from the hotel management.
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