Trip INN Hotel Dasing-Augsburg

Excellent and kind customer service! I messed up the booking (entirely my fault). I did not read the conditions properly and did not see that you had to confirm the booking and pay by 6pm on the day of your stay. I also did not note that the reception closes at 11pm and so you need to call if you are going to be later. We planned to stay here on the first night of a long drive from Croatia to Ireland. We are a couple travelling with a child, and are towing a boat. So we cannot just stop anywhere, we need ample parking space. The hotel had confirmed they had parking and indeed they did. And they are very conveniently located next to the motorway just outside Munich. But we got there after 11pm and the doors were closed. This was very distressing, we were all very tired after driving all day and evening, and there was nowhere else to go at that time of night and with our boat trailer. We then had some good luck. When we pressed the button by the door the manager answered and, although he was not in the hotel, said he would drive in from home to help, even though it was so late. He arrived 15 minutes later and organised a room, even though we did not technically have a booking any more as we had not confirmed or paid. A comfortable night in a nice clean room. The windows open and the beds are comfortable. Thank you so much for the excellent and kind service. We continued our journey in good spirits.

Hallo zusammen Ich muss gestehen das ich hier sehr zufrieden bin. Saubere Zimmer gute Preise und sehr nette Chef und Personal. Ich bin als Gast alle 14 Tage für 2-3 Nähte hier Gast aber fühle mich hier wie zuhause. Ich kann hier das Hotel nur loben 👍