Gæstebruger
6. august 2024
The only positive thing about this stay was Sam, the front desk associate who checked me in, explained everything, and provided my Titanium benefits to me, including an upgrade to a corner room. If it wasn't for Sam and and the upgarde, this would be a one star review. The negatives. I was surprised when I returned at the end of my 2nd day to see that housekeeping hadn't come to my room. When I went to the front desk downstairs, I was told for shorter stays (I was staying for 3 days) housekeeping doesn't come. They provided toilet paper and when I asked about my rubbish piling up (there is only a small bin in the bathroom, and nothing in the living area), I was show where I could dispose of rubbish on my own. I've stayed in over 1000 hotels all over the world, and never had to take out my own rubbish before. The bed only comes with two pillows, and they don't use a fitted sheet and mattress cover to cover the mattress. So, the normal sheet that barely covers the mattress under your body pulls away easily and you often are sleeping directly on the disgusting mattress. The centrally controllled AC wasn't working efficiently either on the 90 degree days. I had a booking for this hotel again in October, but I just now cancelled it so I can stay in a proper Hilton hotel in Frankfurt with air conditioning and housekeeping that doesn't require me to take out my own rubbish.
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