Sumitel Queens Yard

My experience at Sumitel Queen’s Yard, Darjeeling — a branch of Sumi Yashshree Hotels — was extremely disappointing and far below expectations. What was promised as a premium stay turned out to be a frustrating ordeal. The food was a major letdown — tasteless, cold, and clearly not freshly prepared. Even basic dishes were poorly made, and the service was painfully slow. The staff were unprofessional and indifferent to guests’ concerns. Requests were either ignored or met with rude responses, and there was zero sense of hospitality. The rooms were in poor condition. Linens were stained, the bathroom wasn’t properly cleaned, and several amenities listed during booking were either broken or simply not provided. The management seemed unwilling to take accountability or offer solutions. What was most disappointing was the hotel’s failure to honor their commitments. We were promised early check-in and certain room features — none of which were fulfilled. When questioned, the staff shrugged it off without any explanation or apology. This hotel does not reflect the warmth or standard one would expect in Darjeeling. Poor food, poor service, broken promises — I strongly advise future travelers to avoid this place. Definitely not worth the price or the headache

Good place to stay. Location is good, like 10 min walk from main market area. Rooms are neat and clean. Food (BF/Dinner) is really good and there is variety in the menu. Their terrace is awesome and has a 360 degree view of the city. What I like is their staff, right from the reception, housekeeping till the Restaurant staff, they are extremely courteous and supportive, especially Mr Nirav. Only one thing to mention is that the Hotel is old so the furniture, doors, etc has old look. Though it has all other amenities which you need, so you won't regret. Overall, it's a good place to stay in price quoted.

Great location, beautiful surroundings atmosphere,.. great staff specially front desk staff Nikita gurung neha gurung ayush tamang , lovely and great first impression of this hotel... Everything about the hotel was exceptional......

We had a wonderful stay at the hotel. The view was incredible, and the highlight was definitely the food—every item we ordered was delicious. The staff provided great service as well. Overall, I highly recommend this place for anyone looking to stay. Monika

The hotel is very nice and the service is well good The food we had is delicious and tasty Thanks to all the staff who is always helpful and courteous Location is near the mall road Big bazar is nearby All good 👍👍👍👍👍👍 We will visit again if we come here...

There’s no improvement to be made. We stayed in this hotel for 2days and today is our checkout day. From smooth check to check out the service was all overall good and specially the staffs are really helpful with the luggages, they all are very courteous and were ready to serve the us with a good food and whatever we needed to make our stay comfortable. We had a very pleasant stay here. Location is bit off but they helped us reaching the hotel carrying the our bags with a smile on a face. Thank you everyone for your great service.