Central Heritage Resort & Spa Formerly Fortune ITC Resort anmeldelser

I recently stayed at Hotel Central Heritage ( new hotel ) in Darjeeling and was thoroughly disappointed. The property is unclean and poorly maintained, with smelly rooms, dirty washrooms, and unhygienic wardrobes. To make matters worse, there’s sewage water near the hotel premises, which is both unpleasant and unacceptable. The staff, especially at the reception, are rude and clueless, lacking basic hospitality skills. The reservation team is not based in Darjeeling, and their response time is frustratingly slow. The team is rigid with policies, with no flexibility or decision-making capability. Though this hotel was once under ITC, the new management is far from professional. It seems, The website photos are heavily edited and do not reflect the actual condition of the hotel. During rainfall, water started seeping into our room, which was shocking. Additionally, the prices on their website are inflated, making it a terrible value for money. In contrast, Summit Hotel nearby offers a far better experience, with friendly staff and a welcoming atmosphere, even during breakfast. We had breakfast in Sumeet and understood with the same price we could stay here. I strongly advise against booking Hotel Central Heritage new hotel unit. It was one of the worst hotel stays I’ve experienced, and I would never recommend it to anyone. It’s worth for only 1500 room price. Big no for 3000 to 7000 range from my side. Rating: 1 out of 5

I was not expecting Assam tea bags in the Room when Darjeeling itself has so many tea gardens and famous tea. This was the sad part. As the dates for our stay were fully booked , we were provided with the Heritage Club Garden Room,ground floor (No GARDEN BUT FLOWERS WITH MANY FLOWERING POTS IN THE IRON MADE STANDS) , the disadvantage of this room was kids running around the wooden floor above us which was quite irritating. So I would not recommend the ground floors of the Club rooms if you want a quiet stay. The bathroom had all the amenities but they didn't have face towels. The staff and the front desk staff were very polite and well mannered. If you are bringing your own private vehicle then you have to tell them about the parking as they have limited space for parking.

Very noises and disturbing all around the rooms at night by other guest and occupants, unable to sleep sound, heavy noise and sound. I had called reception around 1.30 night to look after the issues and maintain the decipline. Room, cleanliness is also not good

Leaky Ceilings, Mouldy Rooms & Indifferent Staff – A Nightmare Stay We had booked a 2-night stay but checked out after just one — and that felt like a mercy escape. Our so-called “suite” had water dripping from the ceiling, creating a lovely puddle right in the middle of the room. The air reeked of dampness and mould, and the walls felt as if they hadn’t dried in years. The sofas were stained, dusty, and looked like they hadn’t been cleaned since the hotel opened. The bathroom was a horror show — spider webs, dirty tiles, and zero upkeep. Even the towels were visibly used and smelled musty. When we raised our concerns, the staff responded with complete indifference. Room service was equally useless — slow and careless. It’s like they were doing us a favor by even acknowledging our presence. Despite multiple complaints, there was no attempt at damage control. No apologies, no room change, no service recovery. Clearly, guest comfort is not on their list of priorities. If you value your time, money, and sanity — stay far away from this hotel. This isn’t hospitality; it’s neglect wrapped in damp walls.

Stayed in this hotel in April,2025. Here is my take on different aspect of the hotel. Location - Full marks as it is located right next to the mall road. But just note the the hotel picture in the website is heavily edited. The actual front side of the hotel is nowhere similar to what is shown on the picture. Rooms - I stayed in heritage section. Rickety is the word that best describes rooms. The heritage rooms are very badly maintained with squeaky sound coming when you walk on the floor. You can hear similar sounds from above also. The bathroom had extreme foul smell coming from somewhere throughout my stay. Service - Average. Staff is responsive during the regular timings. I had to search and shout out in the hotel to find a staff to settle my bills at 6:30 AM in the morning. It took me good 10 mins to find a staff. Have taken pictures of the empty hotel lobby as an evidence. Food - Was good. No complains. Cleanliness - Rooms where clean, but outside including lobby was dirty with dust evident on the floor. My kids played on the floor for a couple of minutes and their jean got dirty with dust. Overall - Is highly overpriced for the experience it offers. The hotels charges as if if offers premium services, but offers services below par compared to even average hotels.

Excellent support and praiseworthy service of the hotel staffs..Special mention about Front Desk manager Sree and Adarsh Rai, who have helped a lot in recovering my wife’s lost sweater. The location is very convenient and would love to visit again soon for a nice experience.Would also recommend it to future travellers..A must lookout property.

Please find below my worst experience at this hotel. I stayed in the new wing which is not in the existing hotel but on the other side of the road. The staff here is highly untrained and have no sense of hospitality. 1. When asked for mineral water, I was given regular water by the staff and they billed me for mineral water. 2. Asked for butter roti plain roti was provided. 3. Wifi was not working in the new wing. 4. Intercom was not working since the wire got cut during drain cleaning, but no information was provided at the reception. 5. Bed room had 2 pillars in the middle of the room which was blocking the view of TV. Pls check picture uploaded. 6. Old furniture is used in new wing. cheap quality mattress was used and quilt had molds. Mattress was rick hard and quilt was torn from the middle. 7. There was no reception or person available in the new wing when intercom was not working so I had to go to the main hotels reception across the street to ask why it's not working. 8. No medicine, medical help is available in and near the hotel. For basic medicine I had to visit the nearby hospital. 9. Room was lacking basic ventilation with no fan for air circulation. So it's my suggestion to avoid staying in this hotel.

The location of the Resort is superb as it is on the Mall Road and 5 minutes walk from the Darjeeling Mall. We booked two rooms from 27-30th Dec 2024. The view of snow peaks was excellent from the rooms. One room was on 3rd and the other on 6th floor. Upto 4th floor, lift is available, above that no lift facility. So, careful about aged persons while booking your rooms. Rooms are clean and well spacious. But service is not up to the mark.

The location of the hotel is perfect.. close to mall road and 2 mins walk to glenarys. We were 3 families with senior citizens and small kids and had booked directly from their website 3 premium rooms with mountain view. Allthese rooms were on the 5th and 6th floor . The view was amazing but the rooms were soo small and not as per picture and photo shown in the website. Only room no 310 was as the picture shown in their website for premium rooms. Others were small and congested. We had asked for room heaters and surprisingly they charged extra for the same. Room no 309 310 windows had gap in them and continuously cold wind was coming inside and the room was always cold. These premium rooms are located in the 5th and 6th floor and lifts are available only till floor 4th. The steps are not of standard size and very big... Very difficult for kids and seniors citizens to climb. Hot water wasn't available initially inroom no 309 but then later after lots of call to reception the same was repaired. Exhaust of the bathroom is to the walking are of the floor and so people walking there can have an amazing fragrance 🙄

Warm reception,Wonderful services , Best and fresh prepared food , extra polite staff , . Sweet &respect full behaviour of staff. Excellently clean ,senetised room service and House keeping . I will prefer of send stay of my family alone , if I am busy elsewhere this hotel safe and secure . Thanks to everyone in-House staff of Central Heritage Resort & Spa formerly Fortune Resort Central Darjeeling for care . I will suggest my friends and known for visit and stay in this Hotel at Darjeeing

I stayed at this property recently with my parents. The hotel with its wooden floors and interiors provides a cozy ambience perfect for the chilly weather we experienced. The staff were quite understanding and took care of our smallest need from providing food as per our preferences to making sure that we feel warm and even lit up the fire in our room's fireplace. One thing that impressed me was the immediate action that was taken when we experienced some flooding in our bathroom. They repaired it within 15-20 mins. Overall I would sum up the experience by saying it was a home away from home. Thank you

The approach of hotel to the mall road is easy,can enjoy hustle bustle of the mall whenever feel like , when back a soothing tone of piano welcome you ,can relax , food is so homely and provide all your necessarity,staff of the hotel are very welcoming , readily giving their services

The hotel is near to Mall Road…everything is easily accessible…staff are very cooperative, polite n friendly….we had breakfast n lunch…Food was awesome…overall is was a great choice for comfortable stay in Darjeeling at central heritage resort n spa

A memorable experience at the hotel. Excellent location n interior of the room n restaurant n other amenities. Very good breakfast with good spread and fruits etc with good choices. We got items in lunch and dinner as per our choices. Very serene atmosphere within the hotel.