Central Heritage Resort & Spa Formerly Fortune ITC Resort

Please find below my worst experience at this hotel. I stayed in the new wing which is not in the existing hotel but on the other side of the road. The staff here is highly untrained and have no sense of hospitality. 1. When asked for mineral water, I was given regular water by the staff and they billed me for mineral water. 2. Asked for butter roti plain roti was provided. 3. Wifi was not working in the new wing. 4. Intercom was not working since the wire got cut during drain cleaning, but no information was provided at the reception. 5. Bed room had 2 pillars in the middle of the room which was blocking the view of TV. Pls check picture uploaded. 6. Old furniture is used in new wing. cheap quality mattress was used and quilt had molds. Mattress was rick hard and quilt was torn from the middle. 7. There was no reception or person available in the new wing when intercom was not working so I had to go to the main hotels reception across the street to ask why it's not working. 8. No medicine, medical help is available in and near the hotel. For basic medicine I had to visit the nearby hospital. 9. Room was lacking basic ventilation with no fan for air circulation. So it's my suggestion to avoid staying in this hotel.

The location of the Resort is superb as it is on the Mall Road and 5 minutes walk from the Darjeeling Mall. We booked two rooms from 27-30th Dec 2024. The view of snow peaks was excellent from the rooms. One room was on 3rd and the other on 6th floor. Upto 4th floor, lift is available, above that no lift facility. So, careful about aged persons while booking your rooms. Rooms are clean and well spacious. But service is not up to the mark.

Warm reception,Wonderful services , Best and fresh prepared food , extra polite staff , . Sweet &respect full behaviour of staff. Excellently clean ,senetised room service and House keeping . I will prefer of send stay of my family alone , if I am busy elsewhere this hotel safe and secure . Thanks to everyone in-House staff of Central Heritage Resort & Spa formerly Fortune Resort Central Darjeeling for care . I will suggest my friends and known for visit and stay in this Hotel at Darjeeing

I stayed at this property recently with my parents. The hotel with its wooden floors and interiors provides a cozy ambience perfect for the chilly weather we experienced. The staff were quite understanding and took care of our smallest need from providing food as per our preferences to making sure that we feel warm and even lit up the fire in our room's fireplace. One thing that impressed me was the immediate action that was taken when we experienced some flooding in our bathroom. They repaired it within 15-20 mins. Overall I would sum up the experience by saying it was a home away from home. Thank you

The hotel is near to Mall Road…everything is easily accessible…staff are very cooperative, polite n friendly….we had breakfast n lunch…Food was awesome…overall is was a great choice for comfortable stay in Darjeeling at central heritage resort n spa

A memorable experience at the hotel. Excellent location n interior of the room n restaurant n other amenities. Very good breakfast with good spread and fruits etc with good choices. We got items in lunch and dinner as per our choices. Very serene atmosphere within the hotel.