Precilla
30. april 2024
They gave me a nice room on my first day of stay but it is not very clean. The mat near the window is full of dust and sticky and I even found a little garbage on the mat. The next day they said I could not stay in the same room and kicked me to a room with the window facing the cable cars and the door near the reception where was noisy with people laughing and chatting. The bathroom is not up to standard with no shower door. I told them I could not accept that room which I paid for over 1,000 RMB a night. They said they could only provide anther room if I paid them extra money. I told them I could not accept it and would like to leave right away and asked trip.com for refund then they changed their mind and settled the case with a quiet room for me that night. The food was good but it was extremely expensive.
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