The Hideout Sigiriya

I am writing this review to bring attention to a deeply distressing incident that occurred during my family’s stay at The Hideout Sigiriya located at Palutawa Road Rangirigama , Kimbissa Sigiriya on the night of June 21, 2024. Although I intended to write sooner, the emotional distress and financial impact from the incident required me to focus on other pressing matters. What was meant to be a relaxing family getaway turned into a horrifying ordeal when we discovered that our room had been broken into, and several of our valuable belongings were stolen. This incident not only caused significant financial loss but also left us emotionally shaken, especially as our children witnessed the aftermath, intensifying our trauma. I was extremely disappointed to find that the hotel’s security measures were grossly inadequate. There were no security personnel on-site, and the CCTV system was not properly functioning or covering the full property, compromising guest safety. Additionally, the safe deposit box provided was a small, portable container with a key, offering little to no security for valuables. Despite my repeated requests, the main gate of the property was left open, further exacerbating the lack of security—a glaring oversight for a property registered with the tourism board. Immediately following the incident, I reported the matter to the hotel manager (Mr Ranjith) and hotel staff, but their response was unsatisfactory and failed to address our urgent needs and concerns by initially saying that no backup is there for the CCTV which led for us and the cops who were present at the location to reach out to the neighboring property Jetwing Vil Uyana , where they were very supportive and accommodative to help us in that hour of the night. However after checking the CCTV cameras at Jetwing and upon returning back to the hotel, we kind of realized that staff in hideout sigiriya was just pretending to act clueless reference to the operating of the CCTV cameras, having probed them further and questioning on the options in the CCTV unit , led to getting the Video clip of the robbery coming through. This raised concerns that the staff may have been deliberately uncooperative at the outset. Despite assurances of safety and security, the reality we faced was vastly different. The absence of operational security measures and the mishandling of the incident by the staff reflects a severe breach of duty of care. After filing a formal police complaint at the Sigiriya police station and submitting a letter to the hotel owners requesting resolution, the response we received from the owner’s (and the daughter of the owner who just called us once on the 23rd June) was shockingly dismissive. It felt the hotel had washed its hands of any responsibility, leaving us to bear the emotional and financial burden of this ordeal alone. This experience has left my family traumatized and disappointed, and I would caution potential guests to think twice before booking

We had a fantastic stay in the canopy treehouse, and could not recommend it more. The rooms were clean and facilities were very modern and comfortable. The staff were very hospitable, and regularly checked in on our needs during our stay. The food was so thoughtfully prepared with lots of options, and the pool was lovely. We will definitely be returning when we are in Sri Lanka next time.

Enjoyed our stay at The Hideout. It's ideal for exploring Sigiriya and the staff and food is top notch. The pool is large and spotless. The rooms are basic, but clean and comfortable. The staff is very friendly and accommodating. Highly recommend.

The tree house was an Great experience. We recovered at the pool and enjoyed the rest with the good view. unfortunately the food is not good and we also heard the microwave going. the disadvantage is that there is not another restaurant in the area.

Great location and great staff. Everyone is super friendly and helpful, the food is delicious and the pool very nice. We stayed 3 days and could see monkeys and peacocks, the view is stunning you wake up and see the rice fields.. very romantic. Sigiriya “City” Is only a Short tuktuk ride away and the bus to kandy goes around 5 min down the road from the location. Overall it was good but for us it was really sometimes challenging because of the cockroaches in the bathroom and a frog in the toilet(that came back three times!!!) Sometimes also the power goes off. Anyways I think it would be unfair to give it less than 4 stars because everything else was fine and this was just something our “European minds” aren’t used to. Also the hygiene and cleaning standards are different but that’s what you find everywhere you go i guess. So if you don’t like insects/cockroaches inside the room it’s not for you. It you like an extraordinary place to stay you should definitely go. Btw we were in the tree house :)

We have stayed here one night(HB) and it was a really nice experience for our family. Hotel management(Mrs Sujatha and Mr. Ranjith) was really helpful during our stay and they were very flexible with the room allocation and meal plans for us. The staff is really friendly. We had simple Sri Lankan meals and they were fresh and delicous. We were in deluxe rooms in ground floor and they were nice and clean. Sigiriya(Lion Rock) is just a 15 minutes drive away from this place. We were able to climb the rock in early morning and then had our breakfast. I would recomend to climb the Sigiriya early morning if you can as its less crowd and low sunlight in the morning time. I would highly recommend this place to anyone who love to explore Sigiriya ancient city while experience international level service and accomodation in this beutiful place for an affordable rate. Thank you!