Bc Spa Hotel

Absolutely wonderful holiday at the BC Spa, wonderful staff, nothing too much trouble from the staff at reception to the maids who were always happy and friendly. The best spa treatments so if in Daylan go and see the fabulous staff downstairs in the spa and get a few treatments booked in, you will feel so fresh and relaxed. Already booking next years holidays to the Spa, great value great location what’s not to adore ❤️

Following a visit to this hotel in 2020 we decided to re book for July 24. We ere very disappointed as the hotel has bceome very tired and run down. The hotel owners/management have clearly not spent any money on the upkeep of this property and it shows. It appeared they only had two cleaners for all the rooms and this was reflected in the poor level of housekeeping and cleanliness in the rooms and puiblc areas. I never saw anyone sweeping around the pool or keeping the area clean. Most of the staff are indifferent, particularly the reception staff, which is a real shame as this is your point of contact. We had an issue with our air con dripping into electrics in the iddle of the night which they dais was "ok". Evedntyally a maintenance person came to fix it, who was very nice and clearly has a list of tjhings that need fixing in the hotel. As someone who works in the travel industry, I understand you get what you pay for and this hotel is budget, but you do expect for it to be clean and for you to feel that the management/ownsers appreciate your business. The hotel is in an amazing position for the lovely resort of Dalyan, set on the river a very short walk, so it would be really nice if they either spent some time and money on bringing it back to where it was or sell it on to somewhere who will. There are other simialr prices hotels in Dalyan that will offer a much better experience.

We stayed due to an easyJet flight cancellation. Room was fine, and the pool was lovely. However, lunch arrived late and consisted of several spoonfuls of some stuff seemingly out of jars piled on a plate. No choice. No meat. No bread. Nothing hot (heaven forbid the concept of a few chips!!). The dining area was empty and outside was unkempt. We decided not to bother taking the gamble of eating dinner there later and found a lovely little burger bar around the corner. Well worth going elsewhere. On checkout (bills for extras will be refunded to me by easyJet and thus presumably the hotel views it as a cash cow), we were charged over £19 for three small bottles of water and one large one, and a cup of rancid cappuccino that I’d ordered from the pool bar (and then I was berated since I asked it to be added to the room bill…didn’t I know that it was cash only at the bar??? Er, how about no since there was no indication it would be!). Staff not particularly friendly. When I tried to pay via contactless, apparently there was a problem and the receptionist kept asking for cash, which I didn’t have as we should have been back in England anyway and had used up what we’d had before getting to Dalaman airport the night before. Eventually, he asked me to insert a credit card, holding the machine instead of doing what is normal practice of handing it over and looking away. My daughter told me afterwards that he was very interested in my PIN number, watching me put it in and mouthing the digits to himself. A couple of minutes later, he randomly asked what time my flight would be…lord only knows why he suddenly showed an interest. Surely not because I’d be unable to get updates of any unauthorised transactions whilst in flight mode. 😳🙄 Seemed a bit dodgy to me. Probably nothing in it. But I cancelled my card on the way to the airport just in case. Praise be for online banking. So, we can’t recommend the hotel based on this experience. Pity really, as it has potential and other customers have rated the place. But, I can only state what happened when we were there.. The staff really ought to try harder to work on their hospitality skills. As Les Dawson might quip - the staff couldn’t do enough for us, so they didn’t bother🤣🤣 Heaven only knows what Alex Polizzi or Gordon Ramsey would make of it all.