Gæstebruger
19. oktober 2024
My rating needs to be taken in context. The hotel is nicely decorated and quite clean. The exercise room was well equipped and maintained, and it looked like the pool was well maintained. So, why the low rating. Yes, it's close to Dallas' second airport, but the quoted price was quite high. When I checked the group rate I got a price at the high end of a mid-range hotel, not unreasonable for the area. Of course, I don't object at all to hotels marketing themselves as moderately upscale, but when I stay at one, I have a few basic expectations. - There was one guy at checkin, and with a group arriving there was a line. Not sure what the correct approach is for the clerk in this situation, but he definitely seemed to drag out each checkin. - The room was clean and decorated nicely. The bed was reasonable. - However, it took (not joking) 10+ minutes to coax moderately hot water from the shower. The shower was configured such that you had to stand partially under the spray, no matter how the head was positioned to turn it on. - The power unit at the desk was not working. - The coffeemaker in the room was the cheapest possible 1 cup Mr. Coffee and the provided coffee was pretty low quality. The coffee in the lobby was available in a very narrow range of hours. - Breakfast was like a reduced version of what you get for free now at most mid-range hotels, but with $8 for a 50 cent bowl of oatmeal. - The blackout shades on the windows are very effective at blocking light, but arranged such that to let any light in at all, you have to expose the lower half of the room to public view. - As a humorous note, the required "the most we will charge for this room" insert on the door was set to $999/night, ie - we will charge as much as we possibly can. I've only stayed at an Aloft one other time, and after this experience, my impression is consistent. Seems like someone in a corporate office said "hey, what if we could build a midrange hotel and charge premium prices for everything". Even without the maintenance issues, just not my cup of tea. With the issues, the rating falls.
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