JW Marriott Dallas Arts District

This is our second stay here, and in my opinion the best bet in Dallas. l've stayed a couple times at the Ritz Carlton, Dallas and a few times at the Mansion on Turtle Creek, and this is a much better all around experience, and for half the cost! The building is literally only a couple of years old, no bad smells anywhere, everything is new and fresh, the rooms are very quiet and modern with good air conditioning etc. The staff is fantastic; special mention this stay to Bellman Tes, he is awesome. They also have a very good gym (for a hotel). My only mention would be the concierge lounge. Granted this is not a Ritz club lounge but still, they could offer food that has much more flavor, and better presentation and the staff could be a little bit friendlier. Last evening I was in there and I wasn't acknowledged at all (not that I'm a big deal or anything:) - but no one said a thing at all the whole time I was there. Just quite a contrast from the rest of the hotel staff. Maybe it was an off night! But none of the food was good and my spouse thought the same. Some type of a mini turkey and cheese sandwich which could be great if they just put more effort into the whole thing. Another mushy wrap which just literally had zero flavor. Some of the items had no signs out which is not good for a buffet type offering. This however will remain our go-to in Dallas, and I highly recommend it.

Amazing staff and location in Dallas. Having visited this property a dozen times over the past year, I was surprised by how many of the employees remembered my husband and me on each and every visit. Everyone from amazing guys at valet to bellman to John at the front desk made me feel sincerely welcomed. Niki and all the bartenders are top notch. Highly recommend this property, and did I mention it’s in the middle of many museums and great restaurants.

This is a wonderful property. The staff area highlight. The property is fresh and clean. We had a wonderful stay at this Hotel. Pre the stay and during the staff were welcoming and helpful. We found the location good for exploring Dallas and the Fort Worth area.

Stayed for 3 nights to attend a venue in the city. Hotel is relatively new (2 years old, i believe); accordingly, everything looks nice and new and in good working order. Reception is on ground floor and requires a separate elevator ride to room on the 11th floor. Staff at front desk and throughout the premises were professional but lack a little warmth and sense of urgency. My "corporate card" was rejected at check-in and I would have appreciated more assistance to resolve as opposed to reverting to my using a personal card - for expediency. Assigned room was as expected for the chain - it was of good size and adorned accordingly with the expected amenities. The bed was very comfortable, the wifi worked very well and there were ample electrical outlets throughout that was appreciated for this business traveller. However, the room could do with more lighting (in evenings), and the water pressure from the shower could be much better. The sink was partially blocked and failed to drained efficiently. Climate control and TV settings required an engineer to service to make both functional. Breakfast and dinner at Montage offered a reasonable selection of well-presented food but their taste was not optimal (at least to this client). The common areas were nicely laid-out; they were esthetic and functional. Overall, a reasonable establishment that seems to be still going through some growing pains.

Great newer property in Central Dallas with close proximity to museums and restaurants. Large M Club open on weekends and a very cool pool and patio area with great views of Dallas skyline. John M, Room Control, has gone above and beyond to accommodate my ever changing travel schedule.

I find it rather ridiculous and sad that the hotel could not confirm a connecting room for an Ambassador Bonvoy member traveling with a younger child. The hotel by own admission is not busy at all. Why not provide the service Hilton and Hyatt do? What’s more, lesser Marriott properties will extend this courtesy. Time for a change to common sense and market conditions.