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Placering4.8
Faciliteter4.8
Service4.9
Renlighed4.8
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momoliu
Happy Two-Bedroom Balcony Sea-View Tub Family Suite
Overnattede i sep. 2024
Familie
12 anmeldelse
5.0/5
Enestående
Slået op den 10. nov. 2024
Best hotel in Dali, Yunnan. Periodt.
Hotel was extremely clean and located at the foot of Shuanglang Ancient Town (双廊古镇), quiet location yet very convenient. Staff were extremely attentive to our requests and they were very generous with the afternoon tea, probably the best one yet. No doubt hotel is infront of the Erhai Lake 洱海 , no bug bites at all as hotel provided mosquito nets. Waking up to this view daily was something my family and I look forward to everyday. Can’t wait to be back!
Oversæt
Svar fra overnatningssted: Dear guest, we are truly honored to receive such high praise from you! It's our pleasure to provide you with a clean and convenient stay. We are glad that the staff's attentiveness and the afternoon tea met your expectations. Looking forward to welcoming you back soon!
Winston Lim
Yun Ran Balcony Sea-View Tub Family Room
Overnattede i apr. 2024
Familie
2 anmeldelse
4.7/5
Vidunderligt
Slået op den 26. maj 2024
The hotel is 400m from north entrance of Shuanglang, which is on the quiet side of town. It’s 2km to the south end, which is more happening and near the jetty, a 30min stroll or you can take an electric buggy that will cost RMB10 per pax.
Our room has a balcony that oversees 洱海 and 沧山 and the view is fantastic! The room is clean and spacious and has a big screen projector where we could watch movies. The counter people especially 小凤 and 小黄 were extremely helpful and friendly.
Oversæt
6/10
Svar fra overnatningssted: Dear guest, thank you for your feedback. We are glad to hear that you enjoyed the quiet location of our hotel near the north entrance of Shuanglang. We understand that some guests may prefer to be closer to the more bustling south end near the jetty.In order to enhance your stay and provide a better experience for all our guests, we will look into providing transportation options for those who wish to explore the south end of town more easily. This could include shuttle services or rental bikes for convenient travel.We appreciate your feedback and hope to welcome you back for an even more enjoyable stay in the future. Thank you for choosing to stay with us.
Gæstebruger
Late Autumn Street-View Family Room
Overnattede i jul. 2024
Familie
17 anmeldelse
5.0/5
Enestående
Slået op den 23. aug. 2024
Fantastic location right beside Erhai at the north side of Shuanglang ancient town. Service was top notch with great hospitality and amenities.
Oversæt
Svar fra overnatningssted: Thank you so much for your wonderful review! We are delighted to know that you enjoyed our location and service. We will keep striving to provide even better hospitality and amenities to make every guest's stay as pleasant as yours. Looking forward to welcoming you back again!
RK
Gu Yue Balcony Sea-View Tub Family Room
Overnattede i jun. 2024
Familie
1 anmeldelse
4.7/5
Vidunderligt
Slået op den 4. aug. 2024
Staffs are friendly and helpful. The room is clean and the view facing the lake is beautiful. They provided complementary afternoon tea and desserts in the evening. It was kind of nice to enjoy them while seating out at the balcony with that view. They have a photographer who took portraits for us and at the end provided 5 to us for free. Very nice of them. Overall, we had a good stay.
Oversæt
Svar fra overnatningssted: Thank you so much for your kind words! We're delighted to hear that you had a good stay. We're glad our staff's friendliness and helpfulness made a great impression on you. The cleanliness of the room and the beautiful lake view are what we strive to offer. And we're happy that you enjoyed the complementary afternoon tea and evening desserts on the balcony. The photographer's service and the free portraits are also part of our efforts to make your stay more memorable. We will continue to do our best to provide excellent service and experiences. We look forward to welcoming you back again in the future!
Svar fra overnatningssted: 尊敬的客人,非常感謝您選擇並詳細分享您在我們酒店的入住體驗!您對酒店設計、風景、服務和設施的喜愛讓我們深感欣慰,同時也很感謝您提出的寶貴建議,我們會盡快完善停車場位置的提示,解決燈按鈕和噪音的問題,努力提升客人的入住感受。阿澤也很高興能幫到您寄回充電器。期待您的再次光臨,為您帶來更完美的體驗!
Svar fra overnatningssted: 尊敬的客人,非常感謝您對古古美美的誇讚和細緻反饋!能讓您感受到棒呆的服務,我們無比榮幸。除夕夜的煙花能給您帶來年味,我們也很開心。阿澤管家會因為您的感謝而備受鼓舞。對於您提到的冷熱水調節和早餐品類的問題,我們會立即改進和完善,努力做到更好。期待您的再次光臨,為您呈現更完美的體驗!
Svar fra overnatningssted: 尊敬的客人,非常抱歉聽到您在我們民宿的這次入住體驗不太滿意。對於基礎設施的普通、房間的舒適度、衞生狀況、服務的不及時以及餐飲方面的問題,我們深表歉意。這與我們一直努力為客人提供優質服務和舒適體驗的目標相差甚遠。我們會認真對待您提出的每一個問題,立即採取措施進行改進和提升。關於設備的磨損,我們會盡快更新和維護;在服務流程上,會加強培訓,提高效率,確保不再出現拖延的情況;餐飲方面,我們也會重新評估和改進品質。希望您能給我們一個改進的機會,再次光臨的時候能看到我們顯著的變化和進步,為您帶來滿意的體驗。再次為給您帶來的不愉快表示誠摯的歉意。