Kandaya Resort

Room: - We booked the Adelfa Villa which can accommodate 6 people. We have a 10-month-old baby with us. When we arrived at the resort, we were very glad as the hotel staff in the reception were all smiles & very welcoming. They offered us a complimentary drink, which was very helpful as we were kinda tired from a 4-hour drive from the city. Not only that, they even allowed us to go to our villa even though it was not their check-in time yet, for us to rest. When we arrived in our villa & checked out the rooms inside, we chose the room with an own CR in it. That's when my 8-year-old daughter found a big cockroach roaming around the wall. I called the reception & told me that they'll send someone from housekeeping to get the roach out. The staff did come after 8 minutes after the bellman called him across from our villa. That was the first red flag for me. After that, I went to their CR (inside our room), it's darker than I expected because there was a busted light that they hadn't replaced before housing us. No bath mat- I need to call them & ask for it. And the hair conditioner container was empty. I felt that they were not making the room ready for us to think we booked this around November 2024. The ACU in the other room right next to the common CR is not getting any colder. Some outlets were not working. Restaurant: - On our second day of stay, we availed their breakfast buffet. The staff were very accommodating & helpful. They filled out our goblets with water. They even offered us to get a bowl with hot water for my baby's food pouch to get warmed. The food options were great. But in our second time visiting, it was quite the opposite. We arrived inside the restaurant, gave our coupons to the staff behind the bar & we went to look for our table. We were sitting on the other side of the restaurant to avoid crowds. My companions were getting their food already & I left at the table with my baby. No one approached us at our table given the numerous staff in the restaurant standing. My husband then approached one of them- wearing a white shirt & khaki shorts asking for a bowl of hot water. Still, no one went to our table to fill water in our goblets. That's when I asked the girl (wearing a green dress) who manned the bread station. They were not as attentive as the staff in our first-time dining. Another red flag is that the guy staff was always eager to get our empty plates as if he wanted us to leave the premises already. I don't know if that's their policy or what, but I find it rude. I was the last one eating because I let my baby eat first before me, so everyone at our table was done eating except me. Because of that, I feel pressure eating & my appetite lost.

If you're seeking a tranquil retreat in Cebu, Kandaya Resort is the perfect choice. This luxurious resort offers stunning ocean views, impeccable service, and world-class amenities. The rooms are spacious, comfortable, and beautifully appointed. The resort's restaurant serves delicious food, and the staff is incredibly attentive. We particularly enjoyed the private dining experience on the beach, which was truly unforgettable.

The resort bills itself as 5 star or a luxury resort. I would label the hotel”Tired”. The staff are very friendly and the rooms spacious but a discerning traveler will notice the torn curtain shades or the uninteresting bread options on a Saturday morning breakfast buffet. The pool itself looks inviting and the room air conditioning quite cold. But if one drives 3 hours for the famed Daan Bantayan beach, be disappointed. the beach isnt worth wading on. Neither is the sand fine.

I've had the pleasure of staying at this resort three times now, and each visit has been delightful due to its stunning location. However, my recent experience has left me deeply disappointed. During my last stay, I left my iPad behind in the villa, and despite the device being connected and its location accurately pinned to the villa, it was not returned. This incident has been a valuable learning experience for me, highlighting that even in “luxurious” settings, honesty is not guaranteed. This incident has certainly tarnished my overall impression.

Is this a good hotel? Yes, it is. Rooms at spa kid and clean, internet speed is surprisingly fast for the 🇵🇭. The hotel is also very expensive, here you are paying USA prices. The hotel is beach front but the beach is only for show since us full of jellyfish and by full I mean full, they are abundant and everywhere. If you jump on the water expert to be hit by at least a couple of them. The pool is amazing, one of my favorite during our 3 months trip and to many hotels around the country. The food is average, nothing to call home about. The staff is friendly for the most part.

Stayed for 2 nights in this hotel. A good 3hrs 30mins drive from the city on a good day. We got the deluxe room, good for 3 pax. Room was very big and had an exclusive outdoor seating. One king sized bed and a single bed was perfect to sleep a family of 3. Room amenities was complete from toiletries, to robes, slippers and umbrella. As for the food (breakfast), we will make a different review for their Kusina Restaurant. Cons: - Some walkways were not well lit during the night. - Salty tap/shower water. - We saw dog poop when we arrived near the steps, it was still there when we left. - Pool lights not enough. - Resort food was disappointing.