MW Douro Wine & Spa

Para mim foi um dos hotéis mais bonitos pela sua quietude, comida maravilhosa e staff super simpático. Me senti em casa.

Amazing place, very nice staff and amazing views! This is a great place to stay for a relaxing weekend or a base to explore the Douro wine region. Peso da Régua is just half an hour away, and there you can take the scenic train to explore the river. I recommend coming here and we can’t wait to return.

Everything about the hotel is spot on. Not A single fault. From the bedrooms with excellent views, incredibly comfortable beds and pillows and all the other space of the hotel. Not only that but also the food was unbelievably good with no exceptions.

The room is ok as long as you don’t get the carpal -50/50 on that. Breakfast is simply badly run … no bowls - seems you are expected to use you tea cups , spoons : use you tea spoon. Omelette - good luck waiting for the part time omeletm lady. Not offered coffee or tea - but the machine is broken - want a juice : good luck that is broken too. Vera on reception was fabulous - wasted - lovely helpful woman who goes the extra mile.

First impression you get is good, at check-in. They offer welcome drink with a smile. Then they show the have 3 kind of rooms, beeing one of those types with balcony - shared with other 3 rooms!!! Let us not forget it is rated as 5 stars hotel. On the way to the rooms, corridor wise, the floor was dirty - everyday! Room wise, the phone never worked, although we complained; the safe never worked, although we complained. Under the beds full with There were no amenities at all in the bathroom. Shower gel and shampoo set in the bath, where broken - no one fixed it. The indoor swimming pool water was dirty with cloudy. Staff was educated and nice, but for 175€/night its way to expensive, does not deliver and its never a 5 stars. I do not recomendo it. It was a very bad experience.

Disappointing, the room maintenance can be improved, phone didn't work even after complaining. The air conditioned is set on full cooling setting making the ambiance very cold everywhere in the hotel even when it isn't needed like the restaurant and breakfast. The indoor swimming spa pool was dirty with cloudy water and couldn't use it, why are babies allowed with diapers? The breakfast was OK but not confortable with the icy atmosphere.