Hotel Cruz del Vado

This hotel has great service and very attentive staff. They were super helpful and nothing was too much trouble. I would recommend this hotel to any visitors to the city. Lots of arts and great decorations to enjoy. The food and cocktails were also excellent!

We walked into the lovely reception area and were greeted warmly with cold towels and a welcome drink and an upgrade to a lovely suite located looking out to the river. Our suite was lovely, spacious with a cute shared balcony. (Which does mean other people can see into your room) A few improvements required though I thought I’d use the jacuzzi bath but the water was luke warm without adding any cold … the towels - one each are so so tiny as were the bath robes… I’m 5 ft 3 size U.K. 12 and I could hardly get the robe on - my husband could get one arm in and as for the towel couldn’t even get it around his waist….. We had booked in for dinner from the U.K. and upon checking in the chef came to the front desk to tell us they were having a bbq that night… we attended the restaurant and said we’d have a drink first - I ordered an Aperol spritz and I have zero idea what they gave me.. when I queried it they actually knew they’d given me something else and apologised.. they then delivered a small plate with tiny bits of chicken and beef strips and I mean tiny, 4 small pieces of sausage and 4 small pieces of blood sausage - we were perplexed - zero side dishes so we thought they must come soon but no - we asked for some more as they said it was all you could eat - they delivered the exact same again tiny meat strips and again no sides and there was no one about to ask so we ate the little plate of meat then I found someone and he asked if all was ok and I said do they not include sides and he said I can go and get you something. … I said don’t worry now it’s too late ….but eating a small plate of meat with nothing else is not a proper dinner. We tried to order a bottle of Rioja but he cane over with the bottle and said we could only order a glass as it was the last one… Breakfast next morning was a buffet and as we sat down the waiter said we’ve set it up for brunch… there were a few Ecuador lunch dishes, a plate of bread and a plate of salad and a plate of fruit … it just felt like they didn’t know how to run the dining side of things. The location is good and the staff are very nice and try super hard to be accommodating. The hotel is decorated beautifully, the bed was comfortable - such a pity re the dining and silly things like tiny towels and robes and lack of hot water because it could be a very nice hotel. Upon checking out they didn’t charge us for the dinner and drinks which was appreciated as it was a bit of a disaster.

Stayed here for a couple of nights with my family. We were in rooms 1 and 2 on the first floor. Amazing view from the shared balcony. Unfortunately there is a very bright street light outside room which kept my daughter awake. The staff were very understanding and moved them next day to a room on a higher floor which solved the problem. We used the roof terrace bar and restaurant for cocktails at sunset as well as snacks and excellent breakfasts. Very good service with most staff speaking excellent English. I would recommend.