SpringHill Suites Hartford Cromwell

Ii was sick so I'm trying to reschedule my date please

It was clean, beautiful and staff was friendly. My only compliant is tgat they charged fot parking.

Great Customer service The hotel was nice. The staff was beyond friendly, it was clean and modern. Although the breakfast wasn’t that great, The breakfast lady that was there during the week was so sweet. I didn’t get her name but she was adorable. They need more variety at breakfast. It was no fruit and the same thing every morning. They also need new waffle machines as well. I was charged for an extra night but my son caught it. If he wasn’t there I would have over paid. But the staff corrected it promptly. Last is Having to pay $3.00 a night for parking didn’t make since to me because it’s not a parking garage or a gated parking area. I just didn’t understand that. Would I stay again? Yes because of the customer service and good customer service don’t come easy these days.

Worst hotel I ever stayed at!!! Where should I start? Our room was 209. The room had a barn door for the bathroom door, the door didn't have a lock so it didn't shut all the way. The toilet made a knocking noise the whole entire time we were there. The shower head was broken, the water came out like a sink faucet. Now we stayed three nights and the breakfast was the same every morning. The fruit was rotten. We had to pay for parking each night we stayed. Finding a park was horrible. We had to park in the back and our keys didn't work for the door. When I told the front desk staff, I was told some keys work and some keys don't. The only reason we stayed because we came to town for a funeral. I would not be staying there again. Super 8 is down the street much cheaper. And you know what to expect.

Not so good. It seemed like they were a bit disorganized. Breakfast area was not kept well. They had two young boys working and food was all over the place. Then their pool was closed due to maintenance and no one was working on it. The rooms were comfortable.

Very nice staff. The lobby area is bright and very welcoming. Rooms are nice and new and clean. Pillows could use an upgrade. Kinda flimsy. But overall nice and pleasant stay. .