Europa Gatwick Hotel & Spa

A clean and welcoming hotel but very dated; felt like we were in the 1970’s but the room was clean and the bed was comfortable. It was all we needed.

The room was smell of damp no heating on it was freezing cold weather only the location was good rest was terrible

When booking, I requested a room close to the elevator, but on checking in, late at night, I was told to go to a building behind, no lift, no help dragging my bags from the main building over to the building the room was, no help dragging them up the stairs. Worst hotel experience ever, I would never do it again

I had read a number of quite poor reviews so was a little dubious - parking was said to be an issue but we had no problem's. Cleanliness was also flagged but again everywhere was fine - yes the place would benefit from a freshen up but it was absolutely fine. Also had read the beds were awful but I slept like a log and the breakfast we got included in the price was decent too. WiFi wasn't available in the room for free which does feel a bit poor these days and use of pool etc also carries a charge which was unexpected. Overall fit for purpose if the location works for you

Awesome spot, i felt like i am in a fairy tale, very quiet, almost enchanting area, inside the place is open and spacious, with cool festive music, the old style doors and tablea and sofas almost made me feel i am in a harry potter spot, very clean with tea, coffee, nice towels and soft comfi beds

Had a lovely time in the hotel - stayed there the night before a flight from Gatwick. The room was clean, the bathroom facilities were great and the bed was comfortable with a nice view of the courtyard. Staff were very helpful with parking and keycard help, and a lovely reception, bar and courtyard with friendly staff and nice decour. The below are minor quibbles - I would go again : Some of the meal information was misleading - in the bar, a gentlemen found out what the soup of the day was, then told me that food was not being served any longer.... and then 20 minutes later took orders and served some other people a meal. A bit odd. In the morning I was told the breakfast service was finishing at 9:15 so I did not go in at ten past nine, and just got a coffee when I went to the breakfast restaurant but it transpired 9:15 was just last entry : two meals missed! It was a pity that when booking the spa it was not advertised the Swimming Pool was going to be out of service. WIFI was a bit patchy. And in the morning I'm not sure who the banging music being played in the bar was for at 9am! A bit early for Burn, Baby, Burn at full volume ! Nevertheless - For the price especially this was ideal and very close to Gatwick.