Sandman Hotel Cranbrook

We have a corporate account and the rate is good but even if was free it would be over priced. Be aware that the train is only meters away so you will be woken up. Building is falling apart. AC unit didn’t work. TV was constantly buffering. Lastly the pool door wouldn’t open so nobody could use it. It says fitness room. It is not a fitness room. It is one set of adjustable dumbbells and a bike stuck in a closet. There are a lot of other options in town. Make this the last option.

Waited for the female desk clerk to stop chatting on the telephone..never a greeting or asking what we required.However we booked in because we were tired.Room was shabby to say the least.with outdated furniture , bathroom towels paper thin and had to ask for more. The entire premises are over rated and require urgent facelift.Plus day time receptionist requires training in hospitality. Would never stay there again

When we checked in the carpet had a bunch of dead bugs all over it..The AC didnt work properly so our room was very warm all weekend..The fridge did not keep anything cold we had to put ice in ziplock bags in the fridge to keep things cool..The silverwear in the drawer was dirty..When we went to turn the tap on to wash our hands the water sprayed all over..We decided to take the grandkids down to the indoor pool on saturday, the pool was very cold and there was a bunch of unattended kids throwing a hard ball around in the pool which I got hit right in the face with. I am pretty sure our bedroom at home is bigger at home then the room we were given. When my husband went to the front desk and said the AC didnt work properly ect we were not offered a different room or anything. The coffee that is supplied in the room is absolutely gross. The only good thing we can say about this motel is the bed was comfortable. Being a housekeeper myself for many many years this room was far from clean and the rooms need to checked better before checking guests into room.

I was in a serious accident the evening of the 27th. I arrived at the hotel disheveled, battered, and in shock. Mathew at front desk was amazing. Got me settled in, dealt with some issues, and most importantly was a huge source of comfort. The following morning the ladies acted as a liason between my friends and I, taking calls and messages which was critical in my getting home safely that day. Thank you so much! Dave

This hotel is terrible. There is rarely anyone at the front desk. The building is subpar at best (extremely crooked stairs, parts of building, etc.). I added a picture to show how off this building is. Look at the gap between the floor and the door. The rooms are small and the furniture is old and dirty. The pictures they have online do not show the issue. When we went to check out, I had to wait for 10-15 minutes for someone to come out and help us. I rang the bell 5 times and even called the front desk while I was standing there waiting to see if that would get them to help me quicker. Not happy and would recommend against staying here ever.

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