Candlewood Suites Craig-Northwest

Place has bedbugs and refused to comp anything. Manager asked for pictures and still didn’t comp, why ask for them if you aren’t going to believe them?? I sent pictures of bugs and of my sister’s allergic reaction. She had 47 bites and I had 26 that showed up 4 days later. Manager continuously evades calls even from IGH. Worst management ever.

Bed Bugs!!! I have 47 bed bug bites from this place. I told the staff and were told the manager would call me. The manager never called. I reported to IHG and there is nothing they can do since it is a franchise. This hotel chain does not take care of its customers at all and I will never stay at any hotel under this chain again. After getting bit in the middle of night, I did the iron test on the bed and bed bugs showed themselves on the mattress pad cover.

We stayed in room 314 and it had BEDBUGS! We would not have known except that my sister is highly allergic and hers showed up right away. We stayed there the next night and my sister woke up at 5 am and said something was biting her. She had red welts all up and down her arms. She went to shower and I ironed the sheet on top of the mattress and when i pulled it back there were bedbugs. I ran to get my camera and there were still a couple left so I took their picture. We packed up our things to get out of there right away and told a gentleman at the front desk and showed him the pictures. He assured us that Angela would be in contact with us that day to make it right. We never herd from her. I eventually called IGH and made a case but she never called them back either. She has flat out ignored our attempts to contact her. I can't believe IGH lets their franchise managers treat people this way. I would be careful staying at any IGH hotels in the future. Also, my bites showed up 4 days later. I have never had an experience with bedbugs but let me tell you it is not a fun one and you constantly itch. I can only imagine how it was for my sister being allergic.

We were so pleased with our stay here! The room had a stove top, full sized refrigerator and dishwasher! There was a table with 2 chairs (I mention this because often there is only one chair) plus a recliner. We enjoyed the fitness room as well, and were pleased with the friendly service.

If you don't mind the noise from maids, garbage trucks, & slamming elevator doors, this is fairly new hotel without mold in bathroom. We found the rooms fairly well appointed, but the bed layout (shoved up against one wall) incontinent for two persons.

As an IHG employee I know great service. Megan went above and beyond to make my experience the best. Will be back next year. If you have the opportunity to stay here say hi to Megan. She will give not only the best service but great recommendations on the local scene.

This place has everything. Room is full of dish, stove top to cook on, BBQ Grills outside, complimentary laundry facility on property. Great STAFF! Very Clean! Management is doing a great job for how this hotel looks. keep up the great job.