Alpes Hôtel du Pralong

Superbe Hôtel jamais déçu. Service impeccable Personnel souriant et agréable. Merci 🙏

Worse hotel! And It’s five stars??? !!! The dust on all shelves !! The room is disgusting! Wallpaper go away .very dirty! The rooms just do not clean! And why is this all ? Coz of New year holidays ?! A shame! Photos at hotels web site is absolutely different, as in real life ! 3 stars maximum , be truly to your guest Prolong hotel !

This is a fake 5 star hotel. In reality it is a maximum of 3 stars. The business idea of ​​the hotel owners is to sell 3 star rooms at a 5 star price. I have never encountered such a low quality of rooms with broken furniture (the spa has cardboard and vaner walls!) and such unqualified staff. Not only is the breakfast the most primitive, maybe, in all of France, but it is also a daily lottery. You can never be sure that you will have breakfast at all, because the waiters make Brownian motion. The only thing the concierges can do is make mistakes. Chaos is what you feel most often when you ask them to do something.

Great weekend getaway before Christmas. Located in the best area, right on the slopes, making it very easy for the one of us that wanted to ski. The hotel is warm and cozy but yet elegant, the staff is extremely nice and the food was amazing. The breath taking view from the restaurant/bar is for sure one of my favorite things. Would definitely recommend it both for a romantic stay and for a family. Since its renovations, it has become my favorite hotel in Courchevel.

We have stayed and enjoyed this hotel before that’s why we came back this seanson. But we are truly disappointed and shocked by the things that went wrong and the reactions we got from the management against the problems we have have faced; especially from the blonde directress. Kids club was shut down for the whole week claiming that there was a seminar which there wasn’t; and when we say this to the management and ask for a replacement room for the kids, they said “they could not help and we could leave if we are not happy about this”. Especially the blonde directress talked down and insulted my wife when she came to warn my 3 year old daughter not to play around the lobby while the kids club was shut down!! Another thing, the jakuzi was shut down for 2 days and the room phones was not working for 4 days. Also, we asked for a kettle to boil water but they said they did not have a kettle and charged 10euros each time we asked for hot water. On the 5th day when we complained about these charges, they said “why don’t you ask for a kettle” and we found out that they actually have a kettle, but the first day they said they did not have one just to charge money for a hot water. Again, we liked this hotel but something is very wrong with the management this year. Also other families that we came across at the hotel who stayed here for many times before think the same way; something is wrong with this hotel this year! Hope they get this review to shaken up and get theirselves together, otherwise many old customers will not return!

Our stay at this luxury hotel was simply exceptional! From the moment we arrived, we were welcomed with warmth and professionalism. The rooms were modern, spacious, and incredibly comfortable, offering everything needed for a perfect stay. The service was outstanding, with attentive staff always ready to assist. The dining experience was exquisite, with delicious cuisine and a refined ambiance. Every detail was carefully thought out to provide a truly luxurious and relaxing experience. We couldn’t have asked for more—an unforgettable stay! We will definitely be returning.