Le Strato

Just visited the spa ( have been coming here since it opened ) Totally disgusted by the manager Mathieu Petit attitude to my family and my father - we asked to use the facilities at the front desk of the spa and was told no problem - while the whole family was in the jacuzzi we were asked to leave - i am unsure if this man has worked in a service industry but clearly does not understand what hospitality means - apparently they have decided that they no longer allow external guests to use the facilities in the middle of a session - do not visit - this place is is snooty and does not understand service

Our family of four stayed at Le Strato, Courchevel 1850, France over the 2024/25 Christmas and New Year’s holidays for a total of 11-nights. The moment we set foot in the lobby of the hotel we were greeted by a warm, courteous, welcoming staff that made us feel as if we were longtime friends. Every person we came in contact with at the hotel was the epitome of professionalism, and there was a sincere friendliness from everyone that made us feel part of the Le Strato family. We especially want to single out Pierre our concierge who was by far the best concierge we have encountered in our many travels. Whatever we needed he accommodated us. From shuttle-service, to confirming driver arrival times for our excursions, to lunch reservations in town, or changes to existing dinner reservations in the hotel, he made it all happen with a smile, and a “can do” attitude. He was personable, professional, yet friendly in a very genuine manner. Our family cannot say enough good things about Pierre. Finally, we want to commend the restaurant manager, Jalen who was also professional, friendly, and accommodating. He always made us feel welcome, and special as we entered the restaurant for breakfast, or dinner. The Le Strato management deserves high praise for their entire team, and the care given to guests. We couldn’t have asked for a better stay than they provided our family.

This was our first trip to Courchevel and we had an amazing experience thanks to the whole team at Strato. I highly recommend this hotel to anyone who wants a luxury ski holiday. - Location: Strato is very well located with ski in ski out access and amazing view of the mountains. The location is also more quiet than the village however extremely convenient to move around thanks to the complimentary shuttle cars. - Ski room: I'm beginner however had an amazing experience thanks to the whole team at the BO ski room, it's a truly luxury experience and always great to chat with the team before and after ski. - Spa: Strato has a pretty large spa compared to the size of the hotel, the pool is very nice and has great view of the snow mountain. - Service: This is where Strato truly stands out. We have stayed in many luxury hotels around the world however Pierre is by far THE BEST concierge I have ever come across. The pre arrival arrangements were extremely helpful and Pierre knows everything about Courchevel inside out, and always happy to help. Our stay could not have been as good without Pierre. Thank you Pierre and the whole team for the amazing stay. We will be back soon.

The worst holiday I had it was in this hotel. Our room was just next door to kids play room. From 7 AM to 11PM constantly noise from dozen of kids who is playing , shouting, dancing etc… impossible to relax… The hotel has absolutely no insonorisation. We hear JUST everything. The service in restaurants are very slow. Food mediocre.

This is my second time to stay in Le Strato in Courchevel. Last time was in 2018 and i really enjoyed myself then. This december i am staying with my whole family and it is indeed very difficult to make the trip from Singapore to France during the heightened alert of covid in Europe. The staff especially Pierre the Chef Conceirge are extremely helpful. It is only with upholding thr highest standard of service that they can earn the trust and respect from customers. I deeply felt it because of the current covid situation and everyone is stressed while enjoying the ski holiday. Well done. We will be back.

Haven’t stayed at the hotel, but at the 2 Chalets Residences annex. Incredible stay! At the chalets you can use all hotels facilities at the same you can experience having your own apartment at the alps - which is really convenient when with the family/kids. Hotel is really smart and services great. Ski room is absolutely incredible