AmericInn by Wyndham Council Bluffs

Air conditioning in room did not work and bedding was stained. Asked for refund or different room. 2nd room was also filthy. Asked for refund. Manager refused. Did not stay! Left and stuck paying for room. Would NOT recommend this hotel to anyone.

Room was dirty reeked of mildew ac unit covered in dirt and mold carpet had nail clippings. Strait up filthy should have paid me to stay there!

This was an overnight stop for a long trip. We just found something when we got tired and stopped for the night. Overpriced. Dirty. Run down. Poor Breakfast The hallways looked like they had not been vacuumed in weeks/months. The room carpeting was better, but with the filth level in the hallway, it would be impossible to keep the room carpet clean for very long. Gobs of stuff behind the bathroom door. Appears that it has not been cleaned it quite some time. Ice bucket is sitting on a tray that has not been cleaned. There were rings from glasses and crumbs on it. Ice bucket has a hole melted in it and the top was filthy/stained. Hand print on the window, desk had fingerprints, full length mirror in the room had not been cleaned in quite a while. Vaneer on much of the furniture was peeling off. No stopper in the bathtub - the shower was nasty enough that my wife just skipped showering. I just don't have anything good to say about this place. My experience here will drastically influence my decision to stay at any other AmericInn.

Beds were good but the bathroom could have used a good deep cleaning. Dirty washcloth left on the toilet tank. Floor was nasty.. We had to skip breakfast .. because there wasn’t anything worth eating.. cereal, a couple of apples and some yogurt in a fridge that looked like it hadn’t been cleaned in years. Watery coffee with no creamer left. (8:30am) One little muffin and one dried out piece of bread left. The food holder was empty except for some dirty looking warm water. No one to wipe down the mess that people left behind on counters/tables etc. Decided to skip it and just fill my water mug with ice but the ice machine was filthy.. If it’s that filthy on the outside my guess is the inside hadn’t been sanitized for a long time if ever. Would NOT recommend

Check-in staff rude. Room cost higher than indicated on-line. No elevator access to upper levels. Ancient bed frames with poor quality mattresses. Old bars of soap from prior guest left in shower. Breakfast items limited.

Our second stay here and Rick made us feel at home. Requested King handicapped. Always check your room before unloading!! Assigned room was not cleaned yet so back to front desk. Rick was very apologetic and assigned us a new room. The room was clean and very comfortable. Breakfast was good and fresh! We’ll be back!

The pool was dirty on the bottom and the floors in the pool area were extremely slippery. Could barely walk without slipping. Food was left in the fridge from previous people. Other than that the guy at the front was very friendly and breakfast was good. Was nice and quiet with good tv and internet.

The operators of this facility have no moral compass. They require $160.00 cash deposit in addition to a credit card. If you don't have $160.00 cash in your pocket, you can withdraw it from the ATM they own, operate, and profit from.

I'll never stay here again. The location is great, room was standard. But being forced to pay $160.00 CASH deposit in order to check in... unacceptable. I was not informed during the booking. I don't know who is carrying $160 cash on them but I don't. This was a, No for me.