Alexandre Grand Teguise Playa

I have been visiting Lanzarote since 2006, and this was my seventh stay at this hotel, which I absolutely love. Why? Location, location, location. My wife passed away in 2016, and I return every year to reminisce about the wonderful times we shared here in Costa Teguise. The reception staff, cleaners, waiters, and bar staff are incredibly friendly and always go out of their way to assist. They take pride in their work and maintain a professional appearance. The rooms are cleaned daily, beds are made, and towels are replaced if left on the shower floor. This will be my last visit to the hotel for several reasons. The hotel now has new owners, the Alexandre Hotel Group. While this change has been long overdue, and I hope the main atrium will see improvements in the coming years, the current state of some furnishings is disappointing. Many seats are threadbare, and during my stay, a table I was using collapsed while I was on my phone. I’m confident the new owners will address the worn-out furniture and fixtures, create a more user-friendly bar, and reposition the stage for better viewing. However, the catering situation is currently unsettled. The new catering team is struggling to adapt to the equipment and staff, and their lack of English proficiency complicates communication. An expansion of the restaurant is planned for October 2025, which should help. At 76, I prefer a peaceful holiday without disruptions, and I believe 2026 will be a challenging year for this hotel as it undergoes changes. I wish them all the best and hope to return in 2027, once the issues have been resolved. P.S. About the title of this review: I’ve always found it amusing that soup spoons were never provided for guests. Google it to find out.

I couldn't fault anything, location, comfort, food, entertainment, staff, all excellent! All the staff spoke excellent English & were all extremely courteous & helpful. The variety of food every day was delicious & varied. The entertainment was particularly good.

Just wanted to share some positive reviews amongst a few negative I’ve seen about this hotel. We’re just leaving today after a week here and I can honestly say I have loved every minute!✨ Food/restaurants- as a FUSSY eater I was worried about eating here, however I can not fault the food. Breakfast was beautiful (especially the freshly cooked omelettes). Lunch was such a good variety of food which changed daily. During the evening meal, the themed nights were really good especially the Mexican night… the pulled pork tacos were amazing There were 2 nights that as a FUSSY eater I struggled but that’s just down to my presence and the food I did choose was nice. Please don’t let the reviews put you off, I ate every night and just try for yourself. Bars - definitely got our moneys worth on the AI. Personal favourite were the vodka slushies! Night time we could get up to 4 drinks from table service as there was 2 of us. Good quality drinks without upgrading. Entertainment - AMAZING!! Personally this hotel has some of the best entertainment. The entertainment team especially Roland are always making sure you’re enjoying your holiday and entertaining. From aqua gym, to bingo, to pool parties. Honestly fantastic! Rooms - we upgraded to a superior room for the sea view on the higher floor and by god it was worth it! The views were stunning. Rooms are very cleaned and spacious. All in all this hotel is wonderful and we will definitely be returning

there are some real positives with this Hotel but unfortunately some negatives which i would not expect at this price range. The Hotel is perfectly located meters away from the water, with excellent views and ideal for all day sun. First impressions were very positive, the staff at reception are first rate as indeed were most of the staff throughout, one exception being a member of Bar staff who was quite curt in the way he reluctantly offered service unlike everyone else in the main bar who were friendly and courteous. We stayed in an El Club room on the first floor, pretty much what i expected for a top tier room, beautiful with two balconies one with sun beds and ideal for sunbathing, a reasonable mini bar excellent cleaning staff always efficient, ideal views, a bowl of fruit and a gift on arrival and the fruit was there throughout. Unfortunately that is where the value of El Club ends, The additional benefits are access to a roped off day bed area, first come first served however we never bothered, the location makes those using them somewhat of a display item right en-route for people leaving the rear of the Hotel to go for a swim nor were they particularly well laid out for the sun. The next Benefit if you could call it that was access to an “exclusive” area, reminiscent of a holding area located right out of the way of the main action within the extensive central area, surrounded by opaque glass which if meant to create both mystery and privacy merely serves to isolate those inside, you are told in the promotional material that in this exclusive area you have snacks and drinks a large part of the day. If this is someone’s idea of a joke then fair enough, we had days when either the spirits were not put out or the food which seemed to be the remnants of the cold meats and cheese from breakfast were all that was there all day, gradually fizzling down to one slice of ham and some very sad looking cheese sticks, very poor for how it is portrayed se photos, it gets worse after 6pm potato chips form the main offering however they are on a large platter with a set of serving tongues used for cold meats to help you put them into a bowl, save to say people resorted to using their fingers. For everyone who does not pay for exclusivity and of course for those who did you have a typical and decent offering of snacks by the pool at both the bar and near the restaurant, pool bar staff very nice people. Speaking of the main restaurant, apart from the staff, soup and breakfast what a disappointment. Never opened on time, items missing like the soup one night, on another occasion no labels telling you what things were and they were needed other times labels on wrong items, for some unknown reason the sweet selection diminished dramatically on the second week. I would say it is still worth a visit for the location, staff and weather this time of year but i would seriously look at your board basis, there are plenty of places close by to eat, we won’

Could not fault anything about the hotel and the view was to die for. the restaurant was amazing and the staff couldn't do enough for you. The hole experience was first class.The room cleaners were very friendly.There was plenty of things to do.

Excellent hotel and location. The facilities and accommodation were first class as was the food. The staff were friendly and helpful. We hope to return next year which is a recommendation in itself. My only complaint? Poor wi-fi coverage.