Vila Gale Isla Canela

The only nice things are the smell in the lobby and the public beach. The rooms are very basic, even the upgraded sea view room that I had. We nicknamed the restaurant as “the dungeon“ because it is so dark, old-fashioned like the 1970s and virtually no decor. We paid for all inclusive, but we ate our main meals out every day because the restaurant was so miserable. The food was varied but basic and rather greasy. The hotel runs loud activities almost all day at full speaker volume so it’s very difficult to relax. At best, this is a tired 3 star hotel. I will be going back to H10 hotels from now on as, if this is the standard of an Iberostar 4 star hotel, it is not for us.

Everything was beautiful, the choice of foods were great and all the activities were super inclusive. Camarera Raquel was super cute, even made a dog out of a towel ! Impressive. Definitely will be back :)

A really nice hotel, excellent staff in all areas, from reception to dining & housekeeping. We had a lovely room which was perfectly maintained on a daily basis. The food was excellent, great quality & many choices at breakfast & dinner. Pool area is very good, lots of things for children but gets quite full even in the quieter season. The excellent beach is within a few minutes walk along the boardwalk. The location is very quiet, but luckily that is exactly what we were looking for.

We recently visited the Iberostar at Isla Canela. It was our first trip to an Iberostar hotel and it will definitely not be the last. We had a late flight so didn't arrive at the hotel until 2am and when we got there the hotel had very kindly put food out for us (a full meal) which we were not expecting. Our room was very nice with a huge balcony overlooking the sea (we were in 1407) and our beds were comfy - unfortunately the pull out bed for our son was really hard so he didn't sleep well. The food was excellent - much better than I thought it was going to be and it was certainly the best food we have had in an all-inclusive hotel. Freshly cooked fish, meats, salads, pasta, pizza, vegetables, cheeses, cold meats, etc, etc. The entertainment programme was good - albeit most of it was in Spanish so we didn't really participate. The hotel could probably benefit from having more bar staff working in the evening, or opening more bars to avoid the queues. The majority of people there were Spanish, which we didn't mind, but it you are looking for somewhere with a more British flair, this probably isn't the place for you. We loved it. I couldn't finish this review without mentioning the wonderful smell when you walk into reception - whatever they use, they should sell. I would have given a 5 rating apart from the pull out bed and number of bar staff in the evening. Thank you Iberostar Isla Canela.

Disorganized and lengthy check-in. Hard beds with no blankets, just a thin sheet. Toilet reaked of urine. Had to pay for towels. No restaurants in the hotel and the breakfast of low quality. Long list

Spend four days for relax. I wish there was more diversity at lunch and dinner. The food was good mainly based in grilled food. Overall, the sensation was good. The staff was very kind , funny and helpfull.