R2 Rio Calma

The hotel exceeded our expectations, everything around was like in a fairytale. Kind stuff, pools with nice view, palm trees, the restaurant with stunning variety and clean rooms. The bar had a lot of different drinks with very nice and funny bartenders. Perfect!

Stayed here last week . Lovely hotel but was put in a room above discotheque Really loud music playing till midnight ok of you like that but as we are both in our late sixties not good .however complained and got room changed much better Maybe they should put youngsters in these particular rooms. Restaurants very good both dinner and breakfast choices very good Staff excellent The only disappointment was 2 coffee machines serving hundreds of people we gave up trying most days . You need to hire a car as nothing nearby Costa Calma itself is disappointing as most pubs cafés seem to have all closed since last time we visited a consequence of all inclusive I would think All hotel staff are very friendly and helpful Hotel is very clean and public areas well maintained All in all an enjoyable stay

The hotel Itself looks beautiful. Couldn’t fault the appearance with beautiful lobby and windows. My first experience with customer care was also excellent. A guy named Santiago who is Canarian but lived in the same area of London that I’m from made for an interesting first conversation and natural helpfulness in directing me to where I needed to go on the island. Was patient in helping me to a fault. Perfect. Restaurant Other things about the hotel were not so good. And polarised the experience. And that is expressly the way the restaurant staff behaved consistently. I was ‘relieved’ on the last day to see another female guest being bullied and almost bossed around and away (politely told to do one) for asking for a fork. Literally the bane of my life. A guy is overheard the previous day chatting with another guest as also talking about his experiences with the same. I chimed in and said I agreed it was ‘hurtful,’ because that’s essentially what it is when you pay for a holiday and you’re made to feel as if you’re very presence is a burden they want to do away with. Quite literally the closest to a fawlty towers restaurant experience iv had. Staff had adopted an attitude of thinking it’s ok and normal to chastise and disrespect guests and whilst I certainly don’t expect / want red carpet treatment (it’s not relaxed) I don’t expect to be told off for forgetting my wrist band when my face is known by staff. Equally iv never in my life been in a restaurant where obtaining cuttlery should be an endeavour with emotional implications. Slamming cutlery down is a standard cue to tell you it’s time to leave. So meal times whilst could have been great were always subject to a slightly threatening atmosphere. Conversed with one other guest about this and observed another guest being told to go away when asking for a fork. Same happened to me and was left to sit. Another guest actually went and got cutlery for me off another table. However another staff member was helpful in getting me salami from the kitchen one night when it wasn’t put out on display but this caused scandalized looks amongst the other staff as if a rebellion was about to break out in their ranks. Pool. To be honest intuition told me not to bother with the pool and upon reading other reviews realized why : it’s chaos. Upon passing by it was very crowded and the music wasn’t very good. Ie. Ambience could have been cafe Del Mar and been pleasant but instead it was a tin can sounding kind of techno. That might have been to do with the aqua aerobics class however. Generally a competitive environment rather than a relaxing one. There is a pool bar selling burgers. And a shop. In addition to the mini supermarket in the lobby that sells crisps and drinks and other holiday essentials. The pool looks nice but wouldn’t swim in it as it’s so crowded by the pool side and wouldn’t have been relaxing Spa. Website at time of booking doesnt expressway state that a spa visits is permitted for a