H10 Costa Adeje Palace

Hotel looks fantastic from outside and would be really good except for a few things we experienced. Firstly the rooms look tired and outdated because they are. Photos attached prove that. Food is like warm and not very good at all. In fact really boring same every day. To show how bad food is check out the restaurant across the road. Each night it fills with residents of the hotel who realise how bad food is. Staff can be rude and lack language skills. Pool areas are nice and well kept clean as are main bars etc. Mini bar is never refilled and cleaners don’t change sheets just reuse them. In fact cleaners are getting away with ****** the quality of their work in room was very poor we were in room 311. Our view from room was an active building site so beware. Noise all day and staff got annoyed at us querying it. The question is do I recommend staying here? No there are better hotels in same area. Overall this hotel needs better managers to control some staff who are lazy and getting away with poor service. Now let’s move onto the free shuttle service. Please strap in the older grey beard driver was unsafe and should not be driving people, we were terrified. Please note they charge 3 euros per day for a safe which should be free and a deposit of 20 euros each for a towel that would cost less than 5 euros. My wife had a massage and was uncomfortable with the male person who was the only one Available for massage. She was meant to have a relaxing time when in reality she came out feeling uncomfortable. Finally myself and my wife were dizzy when we lay down which made me suspect maybe carbon monoxide leak?

We like the H10 brand and stayed at various before and always walked past this one when staying at costa adeje, so we booked it as the pools always looked good. So the positives are the pools and some heated with great views of the sea. There is a rooftop pool but need to go privilege to use it. There is an adult only area and they do manage that with lots of people with young kids trying to access the area and pool at the front. You never need to reserve a bed at this hotel, huge plus! The cocktails in the lobby bar in the evening are very good with prompt service. We went half board and each room has a fridge and a supermarket is across the road. There are a few bars and restaurants within walking distance but recommend the beach bar outside the hotel for a sunset drink. TUI Palace near by serves glass drinks for the adults but here it is all plastic and no large beer glasses, all halve measures in plastic sadly and not cheap. A cold beer glass would make a big difference but plastic now seems standard in H10 hotels. Used to be glass when you stayed at the bar but no longer for wine or other drinks. There are many babies and young kids here even out of school term for some and a large hotel. The gym is poor and outdated and small. The rooms are the issue and you can see from the lateral sea view room we had. The sea view is available once your head is over the balcony but not ideal for a mid range room. The Buffet has seats very close to each other and found the food to not be great or a great experience. You will of course find something to eat. The rooms are the issue and very old and outdated with worn furniture, carpets are very stained, gaps in the floors and missing lino as well. The beds were super hard and air con took an age to start and make a difference. A good location but you will also pay €4 each day for tea and coffee and a kettle in your room. You need to book a minimum superior room to get this for free. Also you have to pay for a safe at €3 a day. Unbelievable for an expensive hotel. I would recommend staying elsewhere for the room standard and extras.

Hotel is clean, room cleaning staff were excellent and checked-in/out was fast and efficient. We were bed and breakfast and tended to down for breakfast late to miss the hoards of people between 7-9am. One of the biggest disappointments were the hotel restaurants. The a’la’ carte restaurant was a big let down in terms of food quality. I had filet steak which was tougher than old boots! Chef apologized but still it was very poor. The teppenyaki restaurant was over priced for what you ate and entertainment value from the chef was nothing but poor. You are better off going across the road to the Ichiban which is a real Teppenyaki restaurant and 10x better wrt to the food and entertainment value. As many people have mentioned, you need to pay on-top for all incidentals such as a kettle for the room, a room safe, pool towels, pool tables, and ATM withdrawals. However, the cashless wrist band is very practical for paying at the bars and gaining room access. At the pool we still found many sunbeds with towels placed on them but no show from the individuals responsible. Very annoying to be honest. All pools were well maintained and clean. Outside the hotel and literally across the road you have the Jade Stone and Gengis Khan restaurants. Both are top class and good value for money. To summarize, the H10 is a good hotel for bed and breakfast. I would not pay more for full board nor the Privilege package.

We have stayed at this hotel on a few occasions but sadly it’s going down hill , the food quality is not the same the staff service is good from the regular staff but they have lots of agency staff so it takes a long time and a bit of attitude before you get whatever your asking for, the pool furniture is very tired and very dirty, the waste ground next door has MAJOR GROUND WORKS started which is very noisy every day

We arrived late at night, 11.20pm, a bit later than we should have but either way we would have missed the restaurants. I expected there to be some facility to get something to eat, just a snack, or there to be some sort of snack in the room for when this happens but no, nothing, and the front desk were totally indifferent about the whole thing, pointing to a vending machine on the 4th floor, whihc turned out to be no where near where they said. Couple that with a very tired hotel and no tea-making facility unless you pay for it, made for a terrible first impression. The only bright spot was the pool area, which was never busy so you were always able to get a sun lounger. The rooms were 3* at best, with beds more hostel than hotel standard. Food was average with the odd bright spot. The room mini bar is not topped up even though we were all-inclusive and filled with quite a few drinks that require a bottle opener, which is not supplied. I did ask to speak to the manager but no chance; the front desk seemed happier that I leave the appropriate review here. This is our 5th hotel in the same area and I can tell you that the H10 Adeje Palace is not in the same league as the others we have stayed in. We booked with TUI, who are looking in to my complaint and did seem genuinely shocked with certain aspects of our stay. This is the very 1st negative review I have left and do not normally bother. I have added a proof of booking image to show that the review is genuine. Take care, good people. Kind regards.

We stayed here last week for 5 nights and booked a junior suite. The room was lovely and spacious and despite being put in a room on the right hand corner of the hotel night, next to the building site this wasn’t an issue at all. The building works are not much more than a little hum and an occasional louder noise, but the staff pushing trolleys down to the bar in the morning were noisier than this, so do not be put off by the reviews complaining about this. I’m sure if we had asked they would have moved us, but we were very content being in a quieter part of the hotel. The buffet restaurant offered loads of different options for food from all across the world and has fresh food stations both in the morning and evening, so there really is something for everyone. You can link your card to your hotel band to put drinks at dinner onto your room and pay the bill at the end or there is the option to pay as you go. The hotel has plenty of sun loungers and hardly anyone reserved them in the morning, we strolled down at around 10am each morning and those around the pool were still available. Would highly recommend.