Gran Tacande Wellness & Relax Costa Adeje

This is the second time we have stayed here this year. It’s in the more chilled out area of Tenerife - the clientele of this hotel is definitely on the older side however there are a few kids knocking around but not even remotely intrusive! We have stayed in a suite on both occasions and both have different benefits - some have a bath, some don’t; some get more sun on the balcony than others, some are a tad more private, some are open plan, some have separate rooms if you’re travelling with kids for example - both of them we stayed in however were amazing!! We love the attention to detail with everything that’s provided in the gold level suites - hair dryer, razor, shampoo etc in the shower… every day fresh water, tea, coffee, milk and capsules for espresso machine as well as little choccies dotted around the room. The beds are massive and insanely comfortable. Plenty of room to hang clothes, a safe…. The hot tub is amazing!!! Access to the San Sebastián level is great as complimentary snacks and drinks - gluten free available! We were very well looked after by Mario and Philppe. Gold level also gets dinner included one night and the food is really amazing - huge variety to choose from both at breakfast and dinner. The staff are amazing - Loretta sorted us out on reception - she is an absolute darling!!! The pool guy Mattius in the main pool area also double as a local weather man - such a lovely man! We tended to eat out of an evening as the bar doesn’t have as much character in the evening and nice to have a stroll - recommend Le Torre de Miracor and Acanto (10 min walk). The beach is 2 min walk and great fun in the sea! We will be regulars here - we love it!

We arrived and tried to access the internet. We had six devices (phones, tablets, notebook). Each would join a few seconds and then drop off. I called GEX (guest experience) and they promised to investigate. We never heard back. I discovered two antennas sticking up above the TV. They were connected to the WiFi router. I pulled the electrical cord out and stuck it back in. All six devices connected and stayed connected. GEX never replied. We had to do this almost daily. Our devices worked flawlessly in all other areas outside our room such as the pools. During our stay, the hotel converted from a common WiFi key to a portal that uses your room number. Things were stable following that. Then we noticed it was getting very warm in the room. We played with the thermostat. Setting the temperature down and then up. Turning off and then on. We couldn’t get the air conditioning to react to anything. I tried calling both GEX and the front desk. Neither answered. We had had a long day and flight. We couldn’t unpack our stuff as we didn’t know if we could live in this room. Finally , I walked to the front desk and they reset the air conditioning remotely . The room immediately started cooling down. We had to call the front desk almost daily for a reset. The a/c would then activate immediately during the call. Why the front desk should control the a/c is a riddle to me. There is a motion sensor in the room that doesn’t turn anything on. I suspect, it turns stuff off when no motion is detected. Possibly a malfunctioning sensor? There was a bathtub in the bedroom. Not a whirlpool or tub with jets. Just a single occupant Holiday Inn style standard bathtub.. If you used it, you would drip water in your bedroom getting out of it. It is longer than the bed and a potential death trap going to the toilet in the dark. Don’t do that though. There are no nightlights and the tub protects the route. Assuming you make it to the bathroom alive, you are guaranteed to wake up all other occupants of the room. The baths have loud glass sliding doors. If the door doesn’t wake everyone up, then turning the light on will. The light shines through the glass doors directly at the headboards of the bed. The toilet whistled like a banshee when flushing. Then you had to slide the loud door again to escape. Poor room design. Enough of the complaints. We didn’t go to Tenerife to stay in the room. Everyone at the hotel was friendly to a fault. Breakfast had a wide variety of quality food. Pool bar prices were quite reasonable. Parking was free. The pool area was nice with sufficient lounge chairs and convenient to the beach. The fitness room was well equipped with good and varied equipment. We did not book half board, I can’t say how dinners were. There are many restaurants within walking distance. Options were available for all budget ranges. We booked through Tui.

Lovely hotel and quiet . The location is great, we had lovely walks in the evening. We went half board, the breakfast buffet was great. The evening buffet was nice with some variety, though you do have to wait a little while for your fish/meat to be cooked. Poolside was nice, always got sunbeds in the same location, the exit out of the back is very handy. The gym was spacious with a good variety of equipment. If we decide to go away again in the winter, we will definitely go here again.

Our family had an amazing stay at Gran Tacanda Hotel in Costa Adeje this July. Traveling with our children, aged 8 and 9, we found the hotel to be exceptionally accommodating and family-friendly. One of the highlights of our stay was the Mini Club. The activities were well-organized, engaging, and suitable for children of various ages. The instructors were not only professional but also incredibly friendly and attentive, making sure every child felt included and had fun. Our kids absolutely loved it and couldn't wait to go back each day. Additionally, my partner and I thoroughly enjoyed the yoga sessions offered by the hotel. The yoga instructors were excellent, providing classes that were both relaxing and rejuvenating. Their guidance and expertise made each session enjoyable, regardless of one's level of experience. The overall experience at Gran Tacanda was wonderful, with excellent service, comfortable accommodations, and a range of activities that kept the whole family entertained. We highly recommend this hotel for families looking for a perfect blend of relaxation and fun.

We are just back from a weeks holiday with my wife and adult daughter. We had a suite with side ocean view . On arrival we were disappointed as the atmosphere in the reception area was that of a dark airport terminal. We asked to see the room prior to payment on arrival as we were quite put off. Unfortunately we did not notice the soiled plastic patio furniture nor the dirty shower cubicle before payment. Once in the room we discovered that only 1 vent of the air conditioning unit was functional. We reported this and a technician was sent promptly to repair it. Unfortunately it was broken again 15 min after he left. Things got worse again when my daughter went to bed in the sofa bed. The springs were literally coming through the mattress and she had to position herself to avoid the worst ones. There was a circular jacuzzi bath in the room which was never used by us as it smelled of dampness. We paid 3,500 euros for 3 adults , 7 days on a bed and breakfast basis. Note that payment is made on arrival. There is no way this is a 5 star hotel. On reviewing the photographs as presented by the hotel, it is my belief that these were taken many years ago and are not representative of its current condition. The hotel is badly in need of a full refurbishment . One thing which is good about the hotel is its location although I would recommend staying across the road at the Victoria or the Iberostar Anthelia if you are looking for a truly 5 star experience. Ps. The tiles around the pool are very slippy and it is not enough to put up lots of yellow notices indicating slipping hazard. It would be safer to replace them. Breakfast was decent with a good choice although it could have been better presented. The hotel has a good tennis and padel court. We plan to return to Tenerife next year but it will be to alternative accommodation

We’ve been to this hotel a number of times and it never fails to disappoint. The standards of rooms, service and food are all excellent. It’s in an excellent location for local restaurants, shops and the beach. The staff also posted back my daughter’s soft toys which she left in her room.