JOIA El Mirador by Iberostar -Adults Only

特別滿意的一家酒店，早餐是現切火腿，房間設施乾淨整潔，裝修很考究

Had a lovely staff the hotel staff were fab and the breakfast was to die for. Unfortunately I had an interaction with someone at the check in desks who was super rude to me when I explained I needed a late check out and hadn’t got a reply from the front desk. I also found what looked like blood on my bed sheets tucked into the corner. I found it when pulling the sheets out. Not really acceptable for a 5 star hotel. No offer of anything to apologise.

Property was excellent. Two comments. Pillows are awful and the HVAC wasn’t great. Other than that the stay was excellent.

we liked the hotel very much but were disappointed that the swimming pool was not heated to the temperature promised. also that spa facilities are not provided free of charge to hotel guests.

Great stay with some hiccups We are back here for the 3rd time. We celebrate our civil wedding anniversary here, but we can't celebrate in the restaurants because some of our friends have kids, so we end up having our dinner for 3 nights at the adjacent restaurant around El Mirador. Arrived as usual with that aroma from the entrance and was accommodated in the reception area. We were sent to our room but after a couple of minutes we were told we were sent to the wrong room, luckily we didn't change our clothes yet and decided to sit on the sofa, I understand this can't be our room because it's a bit bigger but this is not our fault. anyway we were sent to a different room on the 4th floor instead. Dinner- on a particular night, I complained about the quality of food as the choices were not great and the buffet presentation was not appetising at all, the squid was rubery and salty etc which I expressed my dissatisfaction to one of the girls and informed the Chef and other manager around. The next evening everything changed, the way we know how buffett was served and presentation is much better with lots of small bites or pieces with a nice choices. Lastly, We were given fruits, wine, and gifts for our anniversary. Thank you for your thoughtfulness. Also, Please have a water or ice dispenser for people who like to get more water and ice. When we check out, some charges are not into our room, so i scrutinise it and the reception in charge recalculated it. Take note of your bills each day.

Our third visit and we’re definitely back next year