H10 Gran Tinerfe - Adults Only

The customer service at the reception was really bad no respect at all. Buffet just soso. Facilities are good tbf

We stay at the Gran Tinerfe every summer and absolutely love it, so we decided to spend Christmas & New Year there this year too. The holiday was quite expensive but they always are over the Christmas period. We had a lovely time, as always staff are second to none always helpful, rooms cleaned on a daily basis etc ! The only heated outdoor pool is looking quite grubby now with black tiles (grout turned black) so hence i didnt go in it because it was quite off putting. In summer we go in the large pools they seem better although cracked tiles here & there. We were really disappointed with the Christmas food and entertainment, the food was really no different than any other night although they did decorate our tables and outside of the restaurant which was lovely. The entertainment was 3 women singing which was ok but the a rock band on afterwards, it just didn’t seem like Christmas Day whatsoever ! Lots of couples were saying it was a let down not Christmassy one bit ! New year’s eve was pretty much the same, apart from the grapes & fireworks at 12am we didn’t really enjoy that entertainment either. The best act out of the stay at this hotel was Freddy Mercury he was amazing !! They should have put him on for New Year’s Eve ! Considering we usually stay at the H10 Conquistador is Las Americas down the road for Christmas & New Year which is the same hotel chain their entertainment is 2nd to none, very festive i.e Nativity scenes, full singing choir in the reception area etc etc. Not a rock band ! All in all we enjoyed our holiday because we went out of the hotel most days/nights. We will return for our summer holiday but wont return to this hotel for the Christmas/New Year celebrations.

I have just returned from a fabulous stay at this wonderful hotel - the ‘stand-out’ aspect being the welcome and professionalism of ALL staff. On reading reviews before travelling, I was concerned about a few things. I now feel that tripadvisor for some, appears to be used as a platform to complain rather than praise. The only negative comment that I have read that appears to be fair, is that some of the rooms are becoming tired and in need of a refresh. The widespread sickness bug reported by some (which dulled my excitement about my upcoming holiday) does not appear to be anything more than you would expect where hundreds of people are using the same facilities - if you are one of the unfortunates, I do accept that this would spoil your holiday. Hand sanitizer does not kill sickness viruses, so hand washing is the key and people can be poor at doing this! Frustrating for those who do wash their hands and get ill because of those that don’t! All staff preparing food wore gloves and the restaurants were all spotless. The food was excellent - great variety and standard. The Italian restaurant was fantastic - didn’t get to try the Mediterranean restaurant due to the timing of our stay not fitting with the evenings that it was open and not fully booked. We had a gorgeous room but we did pay for an upgrade and many things that you had to pay extra for, were included in our package - if you read the hotel details before booking, none of these charges should be a surprise. The room was cleaned everyday and an issue with our toilet in the middle of the night was dealt with very efficiently - an immediate change of room for a few hours until fixed. The entertainment was not always to our taste, but the hotel is catering for a variety of age-groups. We saw an outstanding rock band and a spectacular acrobatic display. Any noise that might have prevented sleep was from the hotel entertainment and was finished by 11pm. A truly wonderful and sunny week in our ‘Happy Place’. Thank you H10 Gran Tinerife!!

Lovely adults only hotel. We decided to go bed and breakfast only as we know the area well and had planned days out etc. I would defy anyone who said they couldn’t eat anything on the breakfast. There must be more than 7+ different eating stations from fresh fruit, various breads, full breakfast ( best English sausages I’ve had) continental, freshly prepared crepes,and omelettes. Ooh and local honey. The staff in the breakfast restaurant were so efficient too such a well run operation. You could even have buck fizz for breakfast each morning! Was a tad early for me tbf. And it was cava!, 3 great sized pools too. Two in full morning sun, the other square pool got the later afternoon sun perfect for pool activities. We had a junior suite with a gorgeous sea view. The room was cleaned daily and fresh towels also. We loved the little touches the staff did to the room, adding sweets etc And the evening chocolates with the delightful quotes. Those special touches made our holiday so special. It was my 60th birthday this month so we wanted to do something different We cannot thank the staff enough we had an amazing stay. Xx

We booked this hotel via Tui as the place looked to be excellent. I had read some reviews on here that gave some negative points. After our visit I dint feel the comment matched the hotel. From the moment we walked in to the day we left we felt it was well worth the stay. The reception staff where more than helpful, in fact all the staff where helpfull and friendly. Hotel is clean and of very good standard. If you can book the privilege package, worth the extra. Our fave was the Mirador was our favorite place to eat. There where no issues with sunbeds at all, we had the same spot every day. No mad rush at 10 o'clock. All the food was off a good standard and choice was good. Use the hotel app to book restaurants or even room service if you feel inclined. Entertainment was good. And the entertainment staff friendly. Only minor issue maybe on a busy theme night as it is all table service you may wait a few minutes for your drink. Tip.. be friendly, get to know the servers and no issues. We are already looking at next year maybe....

Second year in a row we went to this hotel. Top hotel. We will definitely go back. Tasty and sufficient choice of food. Never crowded at the pools. Top service and always friendly service.