Hotel Sassongher

My experience at Sassongher Hotel was deeply disappointing, despite some positive aspects of the stay. I had previously been a regular guest at Kolfuschgerhof, but this time I decided to try Sassongher. While the hotel, room, and sauna were nice, one incident completely ruined my stay. The hotel failed to inform us that the check-out time was 10:00 AM. There was no prior notice or reminder, not even the day before. On the morning of our departure, we went skiing as usual, and despite the staff seeing us leave, no one mentioned the early check-out time. I assumed, as is common in many hotels, that check-out would be at 12:00 PM. While I was skiing, I received a call from my son, who informed me that the hotel was almost throwing us out of the room. When I returned to the reception, the staff member Annie was incredibly rude and aggressive. She even lied, claiming she had informed me about the check-out time. Then she said she had told my son, who is 24 years old and fluent in English. My son confirmed that she had never mentioned it to him. This lack of communication and unprofessional behavior was shocking and unacceptable. As a guest, I expect to be treated with care and respect, not pushed out the door because my “time is up.” Unfortunately, Annie’s behavior ruined what could have been a great stay. On a positive note, I want to thank Joan, Cha, Ibrahim, and the other employees who made our stay charming and pleasant. Even the owner took the time to personally say goodbye, which was thoughtful. But the actions of one staff member, Annie, completely spoiled our experience. I will never stay at this hotel again, and I hope they take steps to improve their communication and guest relations in the future

My stay at the Sassongher Hotel was incredibly disappointing, despite the hotel itself being nice. While my mother, sister, and I went skiing in the morning, my father and younger brother stayed in the room. None of us were informed that the check-out time was 10:00 AM. There was no mention of it at check-in, no reminder the day before, and nothing from the staff when we left to ski. While we were on the slopes, the hotel staff started pressuring my father to leave the room immediately. When I got the call from him, I was shocked—they were practically throwing us out. My father said the staff member Annie was extremely rude, even accusing him of being informed about the check-out time earlier, which was absolutely not true. Then she tried to shift the blame to me, claiming she had told me personally. That’s a complete lie—she never said anything to me. It’s unbelievable how one staff member’s attitude and unprofessional behavior can ruin an entire experience. Annie’s aggression and dishonesty were unacceptable and left a bad taste in my mouth. To be fair, other staff members like Joan, Cha, and Ibrahim were great, and the owner even said goodbye personally, which was appreciated. But none of that excuses the lack of communication and the way we were treated. This is not what I expect from a hotel that claims to be high-end. I wouldn’t recommend staying here unless they seriously improve their communication and train their staff to treat guests with basic respect.

This is a classic luxury alpine hotel over looking the town of Corvara, a resort in the Dolomites. We were there in the off season, but this hotel oozes elegance and charm. You can tell that the staff in all areas have been there for a long time and that this is a family affair, one run with precision and attention to service. We didn’t use many of the amenities of the hotel, but they have an indoor pool, children’s area, roof jacuzzi, sauna and outside deck. Just beautiful. Our room overlooked the valley with an ample balcony. The closets were beautiful wood armoires. The entire hotel is decorated with treasures, old sewing machines (above shoe shine areas), flowers and pictures in the hallways, and the walls are painted indicating the rooms. The restaurant matrie d’ showed us the original room of the hotel, a lovely stubl. Our room was also beautifully painted with borders around the ceiling and one surrounding a large painting on the wall. I also have to give a huge credit to the concierge, Paula, who was so helpful and informative with all kinds of information which made the visit so much better. She showed us hikes, and the best restaurant for an alpine dish called Kaiserschmarrn (which people describe as a special pancake…Google it to understand what it is). I will only tell you that is certainly one of THE dishes to try in the Dolomites. Ironically, that restaurant did not have it on the menu, but you could order it and she was absolutely right, it was one of the best we had. She also went so far as to recommend places on the way to our next destination so we could enjoy our travels. So kudos to the Sassongher for sharing their elegant alpine “home” with guests and for having someone as wonderful as Paula to help them.