Manon les Suites Guldsmeden

有特色，泳池環境不錯。

非常乾淨温馨

BED BUGS I really wanted to love this hotel. I was Instagram influenced by their beautiful pool and atrium. It is indeed really lovely and a fun atmosphere for a little poolside relaxing. Unfortunately after my first night I noticed bites on my neck and spots of blood on the sheets - telltale signs of bed bugs. This was my first night traveling so they didn’t come from me. I asked the front desk staff if the room had previously been treated for bed bugs. After waiting 15 minutes for staff to discuss with management, I was informed that the hotel “had never received any bed bug complaints.” They told me their pest control would come that same afternoon and then seemed incredulous that I’d want a new room…I received no updates about when pest control would arrive or what they found (they neglected to inform me he failed to show up that afternoon too). They put me in a new room and refunded me only for the first night (out of my two night stay). Given the stress this caused (I had to take extreme measures to ensure I didn’t bring the bedbugs home with me) I would think I’d have been comped the entire stay. This was two months ago and I’m still arguing with them about their initial overcharge of my nightly rates AND a lack of full refund for the first night. It seems that they are trying to charge me the rate for a bigger room after I was required to move because of vermin. Not only does this hotel have bed bugs, but they also have terrible customer service. I do not believe they would take infestations seriously so I would strongly suggest avoiding.

Staying here was without a shadow of doubt the best hotel experience I’ve ever had. As soon as I stepped in to check in I felt instantly relaxed - the staff are so calming and helpful, the ambience of the hotel so peaceful, and the facilities and room we could not get over for the price we paid! Despite booking the smallest room it was by far one of the largest rooms I’d stayed in and had everything we could possibly need and more. I cannot rave about the beautiful pool and spa facilities enough either. The most perfect stay, I would happily fly back to Copenhagen just to not leave this hotel!

Absolutely gorgeous hotel. The Spa is amazing. Staff are wonderful. Both breakfast and dinner was delicious. Our Room was lovely loads of special touches like robes slippers water bottles fancy creams etc. we loved every minute of our stay. We will be back!

Wow, what a hotel. I staid here for 4 nights and 4 nights wasn’t long enough. My room had a stunning view of the city and managed to see the northern lights which was a bucket list experience for me. The room was very spacious, clean I love that it’s an eco hotel the bed was very cosy and comfy. The pool was sensational, a nice warm temperature, you do actually feel like you’re in Bali. The plants and trees are beautiful and add to the relaxing tropical vibe. The food for dinner was gorgeous and the breakfast was also really good. We only had dinner and breakfast once each. The staff are friendly, helpful and attentive. I would 100% come back here to stay and Copenhagen really is a great city.