Rebecca070972
11. september 2023
Plus points of this hotel : 1. definitely location - it is close to center so in 10 -15 minutes walk you arrive to train station, Town Hall and then shopping road . Lovely Vientaneme and Mexican local restaurant just 10 meters away. 2. main areas such as reception and bar are having nice appearance with quirky design and lot of plants, pleasant, 3. they are showing they are sustainable , 4. 2 girls at reception were nice - not extremely service oriented but very pleasant and helped with requests , 5. bathroom amenities are sustainable and with very nice perfume (still does not justify price of 25EURO per bottle but was nice) Disliked · 1. room - the fact that it is small does not bother us as we are out a lot as every tourist. It was more that it was worn out (from all furniture to walls and tiles in bathroom ). Just a hanging hook shower curtain which also seemed old and really visually not appealing . 2 AC - perhaps our error but I sort of expected that 170USD per night covers AC as basic but it did not, only an old fashioned fan in the wardrobe (whose doors opens with some difficulty). Day time was really hot ( we were at top 5th floor under roof) , so we decided to go out whole day and at night was ok as start of September night temperature was around 18. Not sure how this was during hot july and august and if possible to sleep if hot. If no AC is a sustainability factor ( plus not wanting to invest in AC's) perhaps just they need to be clearer . 3. cleanliness - we arrived at 11;30 and room was ready at 3 pm as they were in cleaning process. That is fine, we used time to go out and start visiting city. We did get room after 3 pm however cleaning was not the greatest . Noticed hair in middle wardrobe cupboard , dust on the bottom one , tiles in bathroom not cleaned well or so aged that it is not possible. But next to the toilet there were white stains on tiles which were removable. Some training and better control suggested. Tissue box not replaced , left empty with few tissues at the bottom 3. TV was not connected also which we realized as the cable (with dust on) was hanging under the TV. We advised reception , somebody came within 1 hr to fix it. 4. elevator - very old elevator by the looks of it and way it functions - sort of jumps up and down whilst in use so a bit scary . Does not seem safe even though maybe it is , surely something to budget to change. 5. value for money - yes we did book on special rate of 170USD (so usually is more) and did not expect luxury but basic rooms are a tad too basic, some investment needed in rooms ( tiles, shower curtains, squeeky cupboard furniture) , AC, elevator and cleaning training We are rather easy going and like to try new things , but were bit disappointed. There was a feeling that either there were too much savings or hotel is not managed well in terms of maintanance and upkeeping. We are hoteliers , so just our opinion from that point of view. Could be really cute place though
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