Country Inn & Suites by Radisson, Coon Rapids, MN

Trip.com messed up my booking. I was supposed to have a jacuzzi suite and their booking info did not match. Neither did the booking number. The hotel did fix it. The pool was cold, the hot tub was not working properly. The jacuzzi in the suite looked clean until we added water and used the jets, it was nasty. So we drained it and filled it again. Also the couch bed was dirty, lots of food stuck in it, and the sheets were dirty on the couch as well. The overall room was nice. Loud because of renovations.

The tv didn’t work when I got to my room. And there are never enough outlets in hotel rooms. The breakfast was sad. The fried eggs, not scrambled, were rubbery, the sausage patty was luke-warm, they were out of waffle batter and when I told the lady working she said “I know, give me a second” then disappeared. No tongs to grab muffins or mini donuts so I steered clear of those as I am sure lots of other hands touched them. And I was there at 730am for breakfast! So it’s not like I went at the “end” and they had run out of things… the check-in guy when you first came in was really awkward. He was asking me what brought me to town. As a woman traveling alone I didn’t feel comfortable answering that question. He was also the one that had to come to my room later to “fix” my tv…he looked at my bed when he walked in…it was uncomfortable, like he was noticing if i had anyone else traveling with me based on what I had unpacked in the room.

Not coming back There was no hot water, which made me late for my appointment on the first day. I came back to my room and it was obvious that someone came inside the room because things were moved. Something I intentionally left on was turned off but the room was not cleaned. I also lost a pair of earrings the second day. We found spiders and bugs in the bathroom.