Cooma Motor Lodge Motel

Positive Arrived at the accommodation a little early and the receptionist Bonnie was most helpful in getting us 2 rooms that had been cleaned so we could unload straight away. Negative When the accommodation was booked online They had a online price which I booked in with. Realising I booked on line for only one night at the discount rate I rang the accommodation straight away and offered to cancel the booking and re book for the 2 nights. The trainee operator at the time offered just to add the extra night to the existing booking and I thought that was OK but when I arrived to pay for the two nights I was advised that the first night was booked at the discount rate but the second night as the trainee operator added it would be charged at the full rate meaning the cost of the 2 rooms amounted to an additional cost of AUS $ 33:36 for the 2 nights. As this was not my fault and the trainee operator was unaware that the booking online rate would not be included for the 2nd night I asked that my extra costs would be returned as I had offered to cancel and it was not my fault. Unfortunately the Lady manager I spoke to onsite was very blunt and would not take the responsibility of their trainee staff which I considered wrong and told the manager so but she would not budge and said she would not take this refund situation any further up the chain. So by doing so I was overcharged AUS $33:36. This really soured our stay at this motel.