TownePlace Suites Cookeville

This is a nice hotel - clean and quiet. We realized when we checked out that we couldn’t find a small bag. We told the front desk, and they called us a few hours saying they found it and would ship it to us. It arrived a few days later. We are extremely impressed and grateful for the personal assistance on this.

Had an emergency stay due to weather and the Hotel staff Crystal got me in a room in the matter of minutes, even gave me a goodie bag for being a member. My room was great, big and clean. Bed was comfy and I had a great night sleep. Breakfast was amazing, so many choices. Turned my nightmare stop into a much needed reset.

Wonderful stay! The staff was very nice, room was clean, and breakfast was very good. Will come back again when in the area. Roads were icy and we had to extend our stay with no problem. The lady at the front desk was very understanding and sweet.

This place is NOT what I expect from a Marriott. It absolutely has not been updated since it was built probably in the 90’s (at least.) The room smelled, there was dirt and a bug on the bed, the carpets were NASTY. The ac barely blew cold and only dropped the temp of the room 1 degree in 3 hours on high. I’m so disappointed and disgusted. I had been traveling all day and just wanted to rest but I couldn’t even turn out the lights for fear of what creepy crawling things could be in the room. I didn’t even get under the covers. The worst part is that I chose this place even though it was $80 more than the Hilton property. Had I not unloaded my things already, and had a drink, I would have left and kept traveling. Marriott needs to inspect this place and look at pulling their franchise. It’s that bad. I will also make a complaint to Marriott direct.

Staff was friendly and helpful from the time we walked throgh the door. We needed to check in a hour early and the rushed to prepare our room. The hotel is very nice, our room was very spacious and clean with unbelievably comfortable beds and a quiet yet effective air conditioner. Breakfast was hot and delicious I have eggs toast and sausage but they also had yogurt, cereal and oatmeal. I had a killer workout in their huge gym complete with full dumbell rack and then had a nice swim in teh was clean pool. I had a really great stay and I highly recommended this hotel, I would definitely stay here again!

They have intermittent internet but didn't tell us at check in. Instead they want us to contact THEIR internet provider and try to resolve "because they've called them and they don't do anything". Hotel manager - Elizabeth Bradely - makes her staff do the dirty work. When we suggested we needed to find another place to stay she sent her staff out to tell us we'd still be charged. And to top if off - not a clean hotel. Bathroom downright nasty. Dirty and clearly housekeeping not on top of things.